Senior Catering Sales Manager

2 months ago

Wilmington, United States Hotel Ballast Wilmington, Tapestry Collection by Hilton Full time

Job Purpose: This position is responsible for developing catering accounts, as sold, and former clients for the purpose of achieving assigned catering and associated room revenue goals as established in the hotel B-Plan. Additionally, this position is responsible for managing catering, Social Catering & conference services departments to ensure a high degree of customer satisfaction, generate increased revenues, expand market share and nurture return business.

Job Responsibilities:

Act as onsite contact for all assigned groups, including social events & weddings, as well as working with the customer to produce BEOs. Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEOs and signed by authorized representative. Ensures timely distribution of all BEOs and Resumes to the appropriate departments and follows up on any questions. Manages customer relationships from account turnover through execution of event Reviews sales contracts and understands group requirements in regards to: room block, cut-off date, special concessions, attrition clauses and meeting space requirements. Verifies billing information submitted at point of turnover to include: estimated amount of billing, billing type and appropriate contact and updates information accordingly with Accounting. Plan, upsell and detail the program with the client including: verification and modification of space requirements, times, equipment, menus, themes/decorations, room set-up, etc. Participates in daily, weekly, and monthly meetings as required, including weekly Staff and BEO meetings. Works with the Banquet Team to ensure all space is set up as required. Ensures the setup of all conference rooms, ballrooms and pre-function space to include tables, chairs, audio-visual technology, pens, pads, waters, and food and beverage stations per the direction of the banquet event order and/or room diagram. Monitors work of vendors and external contractors to schedule setup of outside equipment for events and or scheduling repairs maintenance with vendors. Completes additional tasks that may be assigned by senior management. Conducts site visits, customer entertainment events, planning meetings and re-booking of future events. Maintain detailed files, notes, records, and trace systems to ensure event meets with customer expectations. Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition. Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner. Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time. Reviews event sheets and works with appropriate departments to ensure quality and satisfaction. Maintains positive guest and employee relations through prompt, precise, and courteous communication. Other duties as assigned.

Job Skills:
1. Proficient computer skills to include word processing, spreadsheet, and familiarity with SalesForce/Delphi FDC.
2. Exercise excellent communication, presentation, organization, time management and listening skills.
3. Interact with all levels of customers and hotel staff.

Source: Hospitality Online

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