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Call Center Customer Service Agent

4 months ago

Miami, United States Icon V Full time
Job Title: Call Center Customer Service Agent
 
Company: Icon V

Location: Miami, FL
 
 
About Icon V:
Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients. 
 
Icon V is currently seeking a highly motivated and customer service-oriented individual to join our team as a Call Center Customer Service Agent. In this role, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our products and services.
 
Responsibilities
* Answering incoming calls and assisting customers with inquiries and concerns
* Providing exceptional customer service and ensuring high customer satisfaction
* Troubleshooting and resolving customer issues effectively and efficiently
* Documenting all customer interactions accurately and thoroughly
* Following established procedures and protocols when handling customer inquiries and requests
* Maintaining a high level of product knowledge to effectively address customer questions and concerns
 
Requirements
 
* High school diploma or equivalent
* Proven experience in a customer service role is preferred
* Excellent verbal and written communication skills
* Strong problem-solving abilities
* Ability to multitask and prioritize tasks in a fast-paced environment
* Familiarity with call center systems and software is a plus
* Proficient in computer applications such as Microsoft Office
Benefits:
* Competitive salary
* Health, dental, and vision insurance
* 401(k) retirement plan
* Paid time off and holidays
* Professional development opportunities