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Call Center Agent, Services and Benefits

2 months ago

Miami, United States CVS Health Full time

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

This is a hybrid role in our Miami office. The hours of operation are 7 days per week, from 8:00 AM to 11:00pm ET which can include holidays. This role starts at $17 per hour.

As a Services and Benefits Call Center Agent, you will handle incoming and outbound calls, process and track member orders, handle enrollments and reimbursements, and properly document member files. Offline work will include data entry, backorders and off-phone activities as needed. As a Call Center Agent, you are responsible for ensuring superior service for our customers, members, and Health Plan partners. Call Center Agents will also be held accountable to call center service level standards as well as flawless execution of inbound/outbound calling programs and associated performance metrics. Call Center Agents will help furnish and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements. Opportunities for cross-training on additional services and benefits tasks, as well as programs across the broader Retail Customer Care team, will be provided to support business need.

Required Qualifications

  • 1+ years of customer service experience
  • 1+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
  • Must have a dedicated, work-from-home space, free of distractions
  • Ability to maintain a consistent, reliable, and stable internet connection
  • Strong interpersonal and relationship building skills
  • Excellent oral, written, and interpersonal communication skills
  • Ability to work in a structured, fast paced call center environment
  • Ability to work well with others
  • Internal colleagues must be in good standing to be considered
Preferred Qualifications
  • Bilingual preferred (English and Spanish)
  • Experience in use of call center technologies/applications
  • Experience working in a call center environment is highly preferred
  • Must be able to communicate effectively with all levels and prepare effective written documents


Education

Verifiable High School diploma, GED, or equivalent work experience required.

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.