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Call Center Customer Service Agent

2 months ago

Miami, United States Fresh Form Draft Full time
Call Center Customer Service Agent

Department: Twine Chart

Employment Type: Full Time

Location: Miami, FL

Compensation: $18.00 - $27.00 / hour

Description

About Twinechart:
Twine Chart is a dynamic and innovative company specializing in providing comprehensive data visualization and analytics solutions. We empower businesses to make informed decisions by transforming complex data into easily understandable visual formats. Our team is dedicated to delivering cutting-edge tools and services that enhance data-driven decision-making.

Position Overview:
We are currently seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, helping them with their inquiries and providing top-notch service. As a key player in our customer support team, you will handle inbound calls, assist customers with their concerns, and ensure that their experience with our company is exceptional. Your ability to communicate effectively, coupled with your problem-solving skills, will be crucial in addressing customer inquiries, managing complaints, and guiding customers through our products and services.

Salary Range:$18.00 - $27.00 per hour.

Key Responsibilities
  • Answer inbound customer calls and assist customers with inquiries.
  • Provide accurate information regarding products and services offered.
  • Resolve customer complaints in a professional and efficient manner.
  • Document interactions with customers accurately in the system.
  • Follow up with customers to ensure satisfaction and offer additional assistance.
  • Maintain knowledge of current promotions and product offerings.
  • Collaborate with team members to improve processes and share best practices.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate degree preferred.
  • Previous experience in a call center or customer service role is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficient in using computer systems and software applications.
  • Willingness to work flexible hours, including evenings and weekends.
Benefits
  • Comprehensive health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off (PTO) and holidays
  • Professional development opportunities
  • Employee wellness programs