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Call Center Customer Service Agent

2 months ago

Miami, United States Elle Seller Full time

The Call Center Customer Service Agent will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about the company's products and services. This role requires excellent communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

Responsibilities:

  • Answer incoming customer calls promptly and professionally.
  • Assist customers with product inquiries, orders, and service-related questions.
  • Resolve customer complaints and escalate complex issues to the appropriate department.
  • Provide accurate information about products, services, and promotions.
  • Maintain detailed and accurate customer records in the CRM system.
  • Meet or exceed performance metrics, including call handling time and customer satisfaction ratings.
  • Collaborate with team members to ensure consistent and high-quality customer service.
  • Participate in training sessions to stay updated on product knowledge and company policies.
Requirements
  • High school diploma or equivalent; additional customer service training is a plus.
  • Previous experience in a call center or customer service role preferred.
  • Excellent verbal communication skills and a clear speaking voice.
  • Strong problem-solving skills and the ability to handle difficult situations calmly.
  • Proficiency in using CRM software and basic computer applications.
  • Ability to work flexible hours, including evenings and weekends if needed.
Salary

$800 - $1250 / week

Job Type

Full-time

Benefits:
  • Competitive entry-level salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for career advancement and professional development.
  • Retirement savings plan with company match.