Customer Service Representative

7 days ago


Miami, Florida, United States Next Coms Talk Full time
Job Overview

Position: Inbound Call Center Agent

Next Coms Talk, a prominent provider of communication solutions, is on the lookout for a dedicated and customer-oriented professional to fill the role of Inbound Call Center Agent. In this position, you will serve as the initial point of contact for our clients, playing a vital role in delivering exceptional customer service and assistance.

Primary Responsibilities:

  • Manage incoming calls from clients, offering prompt and precise information about our offerings.
  • Address customer inquiries, concerns, and escalations with professionalism and empathy, aiming for resolution on the first call.
  • Employ effective questioning techniques and active listening to grasp the customer's requirements and provide suitable solutions.
  • Accurately and efficiently record and update customer data in our systems.
  • Recognize opportunities to promote or suggest additional products or services to clients.

Required Qualifications:

  • High school diploma or equivalent qualification.
  • Outstanding verbal and written communication abilities.
  • Strong analytical and decision-making skills.
  • Capability to multitask and navigate computer applications while engaged in calls.
  • Experience in sales and upselling is advantageous.
  • A positive demeanor and a commitment to delivering exceptional customer service.

Next Coms Talk is an equal opportunity employer that values diversity in the workplace. We provide a competitive salary and benefits package, along with a supportive and collaborative work environment.



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