Current jobs related to Customer Service Agent - Miami - MAXIMUS Consulting Services, Inc.

  • Customer Service Agent

    3 weeks ago

    Miami, United States Ideaboxpro Full time

    Join Ideaboxpro as a Customer Service AgentAbout Us: At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our client's expectations. Our commitment to excellence is reflected in every project and interaction we undertake. Position: Customer Service AgentDescription:...

  • Customer Service Agent

    2 months ago

    Miami, United States Sixt Full time

    Job Description Sixt is looking for a Senior Customer Service Agent to oversee the day-to-day planning and developing of their team members while ensuring that we are providing a first class customer service experience. As an essential part of the team, they will assist with developing and training their staff. The ideal candidate possesses the following...

  • Customer Service Representative

    7 days ago

    Miami, Florida, United States Manny Morin - State Farm Agent Miami FL Full time

    Job OverviewAs a Customer Relations Representative with Manny Morin - State Farm Agent Miami FL, you will be responsible for establishing and maintaining strong relationships with customers, providing them with personalized service and support. This role requires excellent communication skills, a customer-focused approach, and the ability to work in a team...

  • Customer Service Representative

    2 weeks ago

    Miami, Florida, United States Lexi Goza - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual looking for a challenging role? As a State Farm Agent Team Member, you will have the opportunity to work with a dynamic team and develop your skills in customer service and sales.Key ResponsibilitiesEstablish and maintain strong customer relationships through regular communication and follow-up.Use a...

  • Customer Service Representative

    1 month ago

    Miami, Florida, United States Manny Morin - State Farm Agent Miami FL Full time

    Job OverviewManny Morin - State Farm Agent Miami FL is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative.Key ResponsibilitiesEstablish and maintain strong relationships with customers, providing exceptional service and support.Use a customer-centric approach to educate customers about insurance...

  • Customer Service Agent

    6 months ago

    Miami, United States Serenity Trails Travel Co Full time

    Job Title: Customer Service Agent - WFH Job Type: Part-Time/Full-Time Available Company Overview: At Serenity Trails Travel Co, we specialize in providing comprehensive travel solutions tailored to meet the unique needs of corporate clients. As a leading travel agency, we are committed to delivering exceptional service and ensuring seamless travel...

  • Customer Service Agent, 3PL

    7 days ago

    Miami, United States DSV AS Full time

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If...

  • Customer Service Representative

    2 weeks ago

    Miami, Florida, United States Wyatt Rancourt - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Account Manager to join our team at Wyatt Rancourt - State Farm Agent. As an Account Manager, you will be responsible for delivering exceptional client experiences that drive the growth of our insurance agency.Key ResponsibilitiesProvide policy information and answer customer inquiries.Assist...

  • Customer Service Representative

    1 week ago

    Miami, Florida, United States Lakitsia Gaines - State Farm Agent Full time

    Job DescriptionState Farm Insurance Agent located in Miami, FL is seeking a professional to join their team. As a State Farm team member for Lakitsia Gaines - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products.ResponsibilitiesEstablish customer relationships and follow up with customers as...

  • Customer Service Representative

    4 weeks ago

    Miami, FL, USA, United States Mauricio Interiano - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in promoting our premier insurance and financial service products to customers.Responsibilities:Build and maintain strong relationships with...

  • Customer Service Representative

    4 weeks ago

    Miami, FL, USA, United States Carlos Luis - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our State Farm Agent team as a Team Member. As a Team Member, you will play a vital role in promoting State Farm's premier insurance and financial service products, providing exceptional customer experiences, and driving business growth.ResponsibilitiesDevelop and maintain...

  • Call Center Customer Service Agent

    1 month ago

    Miami, United States Elle Seller Full time

    The Call Center Customer Service Agent will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional support. The role requires excellent communication skills, problem-solving abilities, and a customer-centric approach. Responsibilities: Handle inbound and outbound customer calls professionally...

  • Call Center Customer Service Agent

    3 weeks ago

    Miami, United States Connexa Worx Full time

    Job Description: We are is seeking a friendly and motivated Call Center Customer Service Agent to join our customer support team in Miami. This position is ideal for individuals who are passionate about helping others and providing exceptional customer service. You will be the first point of contact for our clients, handling inquiries, resolving issues, and...

  • Customer Experience Representative

    3 days ago

    Miami, FL , USA, United States Carlos Luis - State Farm Agent Full time

    Position Overview: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding yes, then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you. Our agents...

  • Customer Experience Specialist

    2 weeks ago

    Miami, Florida, United States Carlos Luis - State Farm Agent Full time

    Job OverviewAre you a motivated individual who excels at building strong customer relationships? Do you have a passion for promoting State Farm's premier insurance and financial service products? If so, we may have the perfect opportunity for you as a State Farm Agent Team Member.Key ResponsibilitiesDevelop and maintain strong relationships with customers,...

  • Customer Service Representative

    1 week ago

    Miami, Florida, United States Luis Gonzalez - State Farm Agent Full time

    Job OverviewAt Luis Gonzalez - State Farm Agent, we're seeking a highly organized and detail-oriented individual to join our team as a Receptionist. As a key member of our team, you'll be responsible for providing exceptional customer service, managing office call flow, and assisting with various administrative tasks.Key ResponsibilitiesProvide warm and...

  • Service Desk Agent

    2 weeks ago

    Miami, United States General Dynamics Full time

    Job Title: Service Desk AgentJoin General Dynamics Information Technology (GDIT) as a Service Desk Agent and be part of a team that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.Job Summary:We are seeking a Service Desk Agent to provide first-line technical support...

  • Customer Service Agent

    4 weeks ago

    Miami, United States Air Canada Full time

    Description Location: Miami, FL, United States (Onsite) Starting Salary: $17.64/hour Branch: Cargo Category: Unionized (IBT) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team...

  • Customer Service Representative

    4 weeks ago

    Miami, United States Mannymorin Full time

    **Customer Service Representative Opportunity**State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member (Bilingual Spanish). We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    4 weeks ago

    Miami, United States Air Canada Full time

    Customer Service Agent Job DescriptionAt Air Canada, we're committed to providing exceptional customer service to our passengers. As a Customer Service Agent, you'll play a vital role in ensuring our customers receive the best possible experience.Key Responsibilities:Provide excellent customer service to passengers, responding to their inquiries and...

Customer Service Agent

3 months ago

Miami, United States MAXIMUS Consulting Services, Inc. Full time

Summary/Objective

Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer

service and communication skills. Ensure the safety of property and people.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

1. Agent must be in communication with the supervisor on duty at all times. Will review the daily manning

and assignment for the day.

2. Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring

that all security procedures are met. Agent will take passenger through customs and baggage claim to

the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call

supervisor and return wheelchair to its initial position.

3. Provide security at different areas (only in the stations where the services are provided).

1. Checkpoint- Greeting passengers as they form a line, check each passenger's boarding pass,

ensuring that the correct cities appear, as well as checking for priority classes, time of flight, and

ensuring that the gate is correct. Agent must also check that each passenger is carrying the

appropriate amount of baggage per the airline. Agent must ensure that any airport employee

passing the checkpoint must show a valid ID.

2. Security at bag room. Ensure that all bags coming from the belt has a valid sticker. Employee

will remove sticker and place it on the control sheet. The bags will then be place onto a cart (by

a contracted company, not the employee). Employees must ensure that all bags are accounted

for.

3. Security at the assigned gate. Employee will enter the secure area of the jet bridge using their

employee ID and stand by the door of the airplane and constantly watch both doors to ensure

that no person without a valid airport ID enters the jet bridge or airplane. Employee will also

X

count each cleaner and scan them with the security wand. Employee will fill out a form detailing

the cleaner count, arrival time of airplane and airplane pushback time.

4. Security at the ramp for the assigned airline. Employee will receive baggage cart from bag

room, counting each bag as they are placed onto the airplane. Agent must ensure that there are

no questionable items placed onto the airplane, and that all bags are accounted for. Agents

must also ensure that no person (besides ramp workers) are allowed past the airplane

perimeter.

4. Porters will stand behind the airline counter awaiting baggage. They will aid the passenger service

agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage

belt. Will make sure no bags are left behind at the counter.

5. Prevents losses and damage by reporting irregularities

Competencies

1. Teamwork Orientation

2. Stress Management

3. Ethical Conduct

4. Good Communication

5. Customer Service

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates at an airport setting and/or outside weather conditions.

Physical Demands

This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces

(tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties.

The employee occasionally lift and/or move up to 70 pounds.

Position Type and Expected Hours of Work

This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with

different shifts (service provided to customers is 24/7).

Travel

No travel is expected for this position.

Required Education and Experience

1. High school diploma or GED.

Additional Eligibility Qualifications

1. Must exhibit exceptional customer service and communication skills, both verbal and written

2. As a condition of employment, employee must successfully complete a background investigation and a

post-offer/pre-employment drug/alcohol test

3. Must be able to read, write and speak English and/or Spanish.

4. Maintain a relationship with both employees and clients

5. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the

general public in a professional and effective manner; must be able to use initiative and independent

judgment within established guidelines

6. Must be able to read and understand all operating and airport procedures and instructions.

7. Must be able to handle pressure of working with high volume general public (constantly to occasionally

depending on assignment)

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties

or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may

change at any time with or without notice.