Front Office Supervisor

3 months ago

Cleveland, United States DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside Full time
Description

**$500 Sign On Bonus will be paid out after successfully completing 30 days of service**

JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4. Supervise the Guest Service Agents.

5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6. Comply with attendance rules and be available to work on a regular basis.

7. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. Normal shift is 3:00 PM to 11:00 PM

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Hospitality Online

  • Healthcare Front Office Supervisor

    6 days ago

    Cleveland, Ohio, United States First Search Inc. Full time

    Exciting Opportunity: Healthcare Front Office Supervisor at First Search Inc.If you possess a natural aptitude for leadership and a commitment to providing exceptional service in a medical environment, we have an ideal position for you. First Search Inc. is in search of a dedicated Healthcare Front Office Supervisor to enhance our team.About the Role: In the...

  • Front Office Supervisor

    1 week ago

    Cleveland, Ohio, United States IHG Full time

    Position OverviewAs a vital member of our team, you will oversee the front office operations, ensuring that every guest enjoys a seamless and memorable experience.Key ResponsibilitiesGuest EngagementLead your front office team in delivering exceptional service, ensuring that guests feel welcomed and valued. Actively engage with guests upon arrival,...

  • Front Office Supervisor

    3 months ago

    Cleveland, United States Crescent Services Full time

    **$500 Sign On Bonus will be paid out after successfully completing 30 days of service** JOB OVERVIEW:Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open...

  • Office Operations Supervisor

    2 weeks ago

    Cleveland, Ohio, United States Lincoln Search Consultants Inc Full time

    Office Operations Supervisor - Join a Leading Healthcare Organization Are you an innate Leader with a talent for ensuring seamless operations? Do you have a commitment to delivering exceptional service in a healthcare environment? If so, you may be the ideal candidate for the Office Operations Supervisor role that Lincoln Search Consultants Inc is seeking to...

  • Office Operations Supervisor

    2 weeks ago

    Cleveland, Ohio, United States Ethical Search Professionals Full time

    Office Operations Supervisor - Join a Leading Healthcare OrganizationAre you a skilled Manager with a talent for ensuring seamless operations? Do you have a dedication to delivering exceptional service within a healthcare environment? If so, you may be the ideal candidate for the Office Operations Supervisor role our client is seeking to fill.About Our...

  • Office Operations Supervisor

    2 weeks ago

    Cleveland, Ohio, United States Your Hiring Coaches Full time

    Office Operations Supervisor - Elevate Your Career in a Leading Medical Practice Are you an exceptional Leader with a talent for orchestrating seamless operations? Do you have a commitment to delivering outstanding service within a healthcare environment? If this resonates with you, the Office Operations Supervisor role at Your Hiring Coaches may be the...

  • Office Operations Supervisor

    2 weeks ago

    Cleveland, Ohio, United States Cameron Craig Group Full time

    Office Operations Supervisor - Join a Leading Healthcare OrganizationAre you an exceptional Leader with a talent for ensuring seamless operations? Do you have a dedication to delivering outstanding service within a healthcare environment? If so, you may be the ideal candidate for the Office Operations Supervisor role that Cameron Craig Group is seeking to...

  • Front Office Manager

    3 months ago

    Cleveland, United States First Search Inc. Full time

    Front Office Manager - Join a Premier Medical PracticeAre you a natural-born Leader with a knack for making things run smoothly? Do you have a passion for providing top-notch service in a medical practice? If your answer is a resounding "yes," then you might be the perfect fit for the Front Office Manager position our client is looking to fill!The Role: As...

  • Front Office Manager

    3 months ago

    Cleveland, United States First Search Inc. Full time

    Front Office Manager - Join a Premier Medical PracticeAre you a natural-born Leader with a knack for making things run smoothly? Do you have a passion for providing top-notch service in a medical practice? If your answer is a resounding "yes," then you might be the perfect fit for the Front Office Manager position our client is looking to fill!The Role: As...

  • Director of Front Office

    1 month ago

    Cleveland, United States Hilton Cleveland Downtown Full time

    DescriptionAre you a strategic thinker with a passion for hospitality and a commitment to excellence? Do you have the skills to lead a Front Office team in delivering exceptional service? Hilton Cleveland Downtown is seeking its next Director of Front Office to drive and elevate the guest experience.Situated in the heart of Cleveland, Hilton Cleveland...

  • Director of Front Office

    1 month ago

    Cleveland, Ohio, United States Hilton Cleveland Downtown Full time

    Are you a strategic thinker with a passion for hospitality and a commitment to excellence? Do you have the skills to lead a Front Office team in delivering exceptional service? Hilton Cleveland Downtown is seeking its next Director of Front Office to drive and elevate the guest experience.Situated in the heart of Cleveland, Hilton Cleveland Downtown offers...

  • Front Office Team Lead

    2 days ago

    Cleveland, Ohio, United States Kimpton Hotels & Restaurants Full time

    About the RoleWe're seeking a highly skilled and experienced Front Office Team Lead to join our team at Kimpton Hotels & Restaurants. As a key member of our Front Office operations, you will be responsible for providing exceptional guest service and leading a team of Front Office staff to deliver a world-class experience for our guests.Key...

  • Front Office Operations Manager

    1 week ago

    Cleveland, Ohio, United States First Search Inc. Full time

    Job Summary:We are seeking a highly skilled and experienced Front Office Manager to join our team at First Search Inc. as a key member of our medical practice.About the Role:As the Front Office Manager, you will be responsible for overseeing the day-to-day operations of the front office, ensuring seamless and efficient delivery of services to our patients...

  • Front Desk Supervisor

    3 months ago

    Cleveland, United States Residence Inn Cleveland Downto Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Office Manager

    2 months ago

    Cleveland, United States Sonesta Hotels Full time

    Description Job Summary: Manages and oversees front office operations for a hotel. Job Duties: Manages the work of the front office and guest relations staff. Ensure guest requests and concerns are handled promptly and appropriately. Monitor reservation rates and room inventory status. Track property expenses with the goal of increasing revenue and...

  • Front Desk Supervisor

    3 months ago

    Cleveland, United States Hotel Cleveland Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Office Coordinator

    2 weeks ago

    Cleveland, Ohio, United States Rocky River Gardens Full time

    Job OverviewWe are seeking a dedicated Receptionist to manage our front desk operations at Rocky River Gardens. This role is crucial in providing a welcoming environment for our guests and ensuring smooth communication within the organization.Key Responsibilities:Manage incoming calls and direct them appropriately.Greet and assist visitors with...

  • Guest Services Operations Supervisor

    2 weeks ago

    Cleveland, Ohio, United States HEI Hotels & Resorts Full time

    Join Our Team at HEI Hotels & Resorts We are seeking a dedicated Guest Experience Supervisor who is well-versed in front desk management and customer service excellence. This role is essential in upholding the standards of our brand and ensuring that guest expectations are not only met but exceeded. Key Responsibilities: Oversee daily front office...

  • Housekeeping Supervisor

    3 days ago

    Cleveland, Ohio, United States Aimbridge Hospitality Full time

    Job SummaryThe Housekeeping Supervisor is responsible for overseeing and coordinating housekeeping operations in assigned areas. This includes inspecting guest rooms to ensure they meet high standards, assisting room attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager, the Housekeeping Supervisor assumes all...

  • Front Desk Agent

    2 weeks ago

    Cleveland, United States MCR Hotels Full time

    Front Desk Agent Hilton Garden Inn Cleveland, 1100 Carnegie Avenue, Cleveland, Ohio, United States of America Req #7827 Sunday, August 11, 2024 The Front Desk Agent at the Hilton Garden Inn Cleveland Downtown is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL...