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Regional (Sr.) Field Service Manager

3 months ago

Bloomington, United States Donaldson Company Full time

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Donaldson is looking for a Regional (Sr.) Field Service Manager to lead our Services organization in the Midwest Region. You will be responsible for a 5-state service territory, directly leading a team of technicians, support staff and managers to deliver great customer experiences in maintenance, installations, and repairs of industrial filtration equipment.

This leader will partner with our service coordination, remote monitoring and field sales teams to deliver an excellent service experience and business growth in their assigned territory. This would be a great opportunity for someone looking for total service ownership and responsibility in a large territory.

Join a fast-growing and fast-paced service business with a balance of small company speed with big company process to help build the next stage of growth in the territory

Role Responsibilities:

  • Responsible for revenue and gross margin in your territory.

  • Track and manage key metrics of your service team to drive efficiency and results.

  • Monthly reviews of performance metrics.

  • Review work orders as they close to ensure profitability and completeness of work.

  • Manage and lead a team of technician managers.

  • Create and ensure services documentation and processes are followed through the team.

  • Deploy training and develop your team of technicians.

  • Work closely with our service coordinator team for scheduling and conflicts.

  • Manage customer escalations and feedback.

  • Support field sales to quote and win jobs.

  • Drive a culture of customer service, safety and continuous improvement.

  • Develop improved processes for your territory for the best customer experience possible.

  • Build and deploy new service capabilities into your team with cross-training.

  • Ensure safety training and documentation stay up to date.

  • Develop healthy partnerships with our network of service partners.

  • Leverage CRM and field service software to record and track the jobs, revenue and costs.

  • Travel within territory as needed to support staff and customers.

  • Play an active role in large service jobs and installations.

  • Liaise with corporate on strategic initiatives, training and compliance needs.

Minimum Qualifications:

  • Bachelor's degree (business or technical preferred)

  • 5+ years as a manager of people

  • 5+ years prior experience in a sales, technical or services capacity

  • Demonstrated technical or industrial vocabulary and aptitude

  • Demonstrated aptitude using a CRM system or a field service management system. Other documentation, tracking, and presentations completed using Microsoft Office Applications

  • Demonstrated ability to understand financial metrics (revenue, cost, gross margin, etc.)

Preferred Qualifications:

  • Experience leading a distributed or field workforce

  • Great verbal and written communication skills

  • Ability to build trust and accountability in people and teams

  • Knowledge of industrial filtration applications (dust collectors, air compressors, fume, hydraulic)

Travel:

  • Must be willing to travel 50% when needed within the 5- state region (likely travel would be closer to 25%)

Key words:field service manager, regional service manager, industrial filtration, leadership, CRM, field service management system

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Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.


Donaldson is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, age, gender, religion, national origin, genetic information, protected veterans status, sex, sexual orientation, gender identity, disability status, or any other status protected under federal, state or local laws.