Field service engineering specialist

1 week ago

Bloomington, United States Cummins Inc. Full time

Description

Field Service Engineering Specialist- Senior

We are looking for a talented Field Service Specialist to join our team specializing in HMLD (Heavy, medium and light-duty) Engine Segment. This is position will provide service in Southern California. The qualified candidate will need to reside near Los Angeles or the surrounding area.

In this role, you will make an impact in the following ways:

Provides expert technical support to the Cummins Inc. Service Channel for complex service related issues.

Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action.

Support failure analysis process on common failure modes (e.g. PIR, CCR, HTD, TSR).

Documents the results of diagnostic and repair actions in the appropriate database clearly and concisely.

Knowledge Management by sharing acquired knowledge with other teams through Knowledge Management System (KMS), Quick Serve Online (QSOL) tickets, training, etc.

Onsite Technical Expert resource support when required.

Provides technical input for policy discussion and decisions.

Communicates to ensure territories are well informed and regularly scheduled meetings across team/functions/customer groups.

Investigates complex emerging issues as well as product or process issues in the field and delivers robust technical solutions.

Assists in field action campaigns and Infant Care or Value Package Introduction (VPI) Programs when needed and when available.

Puts safety in everything with the objective of injury free living.

Improves capability across the board through coaching, mentoring and training Field Service Engineering in order to support our customers more efficiently.

Provides product and customer support in the field while being a liaison during escalations to Technical Territory Manager (TTM)/ Engineering for product improvements and fixes. Implements non-complex

Step 3 improvements without approval. Implements complex Step 3 fixes after gaining appropriate approvals.

Applies and supports product problem solving processes such as the Seven-Step Problem Solving Approach.

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