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Field Service Engineer II
1 month ago
Field Service Engineer II page is loaded Field Service Engineer II Apply locations Bloomington, MN (USA) time type Full time posted on Posted 2 Days Ago job requisition id JR-20696 Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. As a Field Service Engineer II in the Mobile Solutions Aftermarket (MSA) Field Service team, you will be a part of a Global Quality organization focused on solving end-user challenges. You will have the opportunity to work with all functional groups within the MSA business, partnering closely with manufacturing and engineering teams. This role supports the entire business vertical catalog, providing opportunities to support air, fuel, lube, and hydraulic applications. We encourage you to read on to learn more This position will be based in Bloomington, MN and has limited travel requirements (max 20% local and domestic) Role Responsibilities: Possesses a mechanical aptitude and applies knowledge of principles, practices, and procedures to solve customer problems. Communicates and networks with team to consistently seek feedback and guidance of others to develop a more thorough understanding of Donaldson’s products, vendor products, and customer applications. Provides input to and actively participates in process improvements. Solves a range of moderately complex problems; analyzes possible solutions using standard procedures, originality, and ingenuity. Liaise between engineering, production facilities, Product Managers, service centers, customers, vendors, sales channels, and customer service to coordinate and resolve field issues. Utilize and navigate numerous computer systems such as Outlook, Oracle, Webex, MS Office Suite, and customer portals daily to investigate, document, and track claim information (previous knowledge of particular programs not required). Ensures customer satisfaction by supporting customers and colleagues by processing customer complaints, new product inquiries and answering technical questions. Other duties as assigned. Minimum Qualifications: Bachelor’s degree in engineering, 2-year technical degree or 2+ years field service experience in a related field. Proven ability to communicate technical information to both technical and non-technical audiences. Effective communication skills in both oral and written formats. Preferred Qualifications: Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the task. Strong organizational skills and ability to manage multiple assignments at any given time. Demonstrated ability in managing customer conflict and providing resolution that improves the overall customer experience and solution. Shows initiative and personal ownership in work, consulting with internal and external teams as needed to complete project objectives. Understanding of various manufacturing processes and knowledge of diesel engines and/or hydraulic systems. Ability to collaborate and excel in a team environment. Key words: Engineer, diesel engines, hydraulic systems, CAPAs #LI-Hybrid Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. About Us Donaldson Company helps solve some of the world's most complex filtration and contamination control challenges, and is one of the largest global providers of unique filtration technologies and high-quality filters and parts. Our filtration technologies and products are used every day, in a variety of industries and environments, including aerospace, agriculture, construction, food and beverage, manufacturing, mining, power generation, transportation and many more. Key to our success, our 14,000 employees support customers at sales, manufacturing and distribution centers from over 140 locations on six continents. The filtration market continues to grow. Customers' needs for filtration solutions continue to evolve. And the opportunities for our products and our people continue to expand. #J-18808-Ljbffr