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Assistant Director of Enrollment

2 months ago

Chicago, United States National Louis University Full time
Overview

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and asks how do we become more "student ready" so that we may better serve our students. We believe that through education we are able to empower change and build healthy communities. Our community works hard in the service of students and supports one another like a family.

What We Offer:

At National Louis University we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.

What You Will Do:

Reporting to the Director of Enrollment or Director of Enrollment the Assistant Director of Enrollment is responsible for consistent and above standards personal production in enrollment of students and the mentoring and supervising a team of Enrollment Specialist. Will participate in maintaining the overall mission and strategic plan of the Enrollment Office as well as training, coaching, guiding and troubleshooting any enrollment issues to ensure enrollment objectives are achieved.

Essential Responsibilities

  • Maintains a leadership role in personal productivity by handling prospects efficiently and professionally, effectively responding to any potential students' concerns and promoting the benefits of an NLU education for various academic programs. This includes front end activity in managing inquiries as well as back end activities to manage start rate.
  • Collaborates with the Executive Director and Director of Enrollment to implement the strategic and tactical plan for the enrollment department. Supervises and oversees enrollment activities for a group of Enrollment Specialists and ensures appropriate campus and queue coverage of daily hours of operation and shared ownership of calendar management (i.e. noting up-to-date vacation, sick day, and campus representation) in order to achieve enrollment goals.
  • In coordination with the Executive Director of Enrollment handles supervisory responsibilities to include: managing and mentoring a group of Enrollment Specialists with a specific emphasis to include managing pipeline from inquiry to start, call volume, conversion rates, quarterly evaluation of recruitment skills and weekly touch-points with their assigned ADE teams as well as individually, etc.
  • In coordination with the Executive Director or Director, ensures proper training of all enrollment specialists on the team. Frequently presents training topics to the immediate team as well as the broader NLU enrollment team.
  • In conjunction with the Executive Director of Enrollment, escalates any and all issues/opportunities that impact the ability to manage quantitative data, monitor lead equity, lead assignment groups, utilize appropriate reports to ensure daily and weekly metrics are met, etc.
  • In coordination with the Executive Director of Enrollment, identify improvement opportunities for individuals and participate in documentation and execution of performance improvement plans.
  • Meets acceptable standards for personal productivity by handling prospects efficiently and professionally, effectively responding to any potential students' concerns and promoting the benefits of an NLU education for various academic programs. This includes front end activity in managing inquiries as well as back end activities to manage start rate.
  • Take a leadership role for all event planning and execution.
  • Works collaboratively with the University community to ensure a seamless and positive enrollment experience derived from the institution's mission, vision, and values.
Qualifications
  • Bachelor's Degree preferred
  • Minimum of 2 years in Enrollment or Admission
  • Strong database management skills, working ability to navigate a CRM system (ie Salesforce) and SIS (ie Banner)
  • Experience leading people or coaching others to achieve goals
  • Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands
  • Shows genuine sensitivity to the needs, feelings and capabilities of other people. Deals with others in a pleasant manner. Treats others with respect and consideration
  • Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services

NLU Inclusion Statement:

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.

Special Instructions
Please Include the following along with your application: - Resume (Required) - Cover Letter (Optional) NLU Employees please also submit an Internal Posting Form