Eligibility and Enrollment Coordinator

2 months ago

Chicago, United States YMCA of Metropolitan Chicago Full time
Make a Difference in Your Community - the YMCA is now hiring a Regional Eligibility and Enrollment Coordinator

The Eligibility and Enrollment Coordinator is to facilitate the recruitment and enrollment of youth in the afterschool, camp, and enrichment programs. The Eligibility and Enrollment Coordinator is responsible for ensuring that funding requirements such as Child Care Eligibility Applications, Change of Providers, and Re-determinations are completed and submitted in an accurate and timely manner in order to maximize billing and funding levels. Additionally, the Eligibility and Enrollment Coordinator must ensure that all YMCA enrollment requirements are completed.

Pay starts at $19.00 per hour with opportunities to grow within the organization

Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:
  • Complimentary Family YMCA membership and an employee discount on select programs
  • Do meaningful work and contribute to the advancement of the YMCA vision by meeting the needs of the people in our communities
  • Comprehensive benefits package for eligible employees
  • Opportunity for eligible employees to participate in the Y's retirement fund
  • Career advancement opportunities - grow your career at the Y
Scope and Responsibilities
  • Assists Program Directors with recruitment efforts, including distribution of promotional materials to families and attending parent/family engagement events
  • Completes childcare eligibility applications and re-determinations with parent applicants. Determines eligibility, calculates, and collects parent co-payments
  • Distributes enrollment packets and parent handbooks to families, ensures comprehensive completion of the enrollment packet and enrolls participants in the program
  • Maintains file/spreadsheet to ensure timely re-determination and submission of eligibility. Sends notices to parents 30 days prior to eligibility expiration and follows up to ensure that all required documents are submitted
  • Develops and maintains eligibility files on all enrolled families.
  • Completes childcare billing monthly. Reports on unbilled children/days of service and resolves all unbilled issues. Authorizes supplemental billings
  • Follows up with parents/guardians regarding collection of co-payments and fees. Enters and maintains co-payment data on tracking spreadsheet
  • Manages partnerships with CCR&R agencies to ensure submissions are reviewed and our families get clear guidance.
  • Participates in all audits and ensures documentation is always audit ready.
  • Assists with parent/family communication and ensures the registration process is seamless.
Minimum Requirements & Preferred Qualifications
  • Must have a minimum of an Associate's Degree in Business Administration, Management, Accounting principles or equivalent work/education experience
  • Able to travel locally throughout the Chicagoland area to assigned locations
  • Must be bilingual in English and Spanish
  • Knowledge and experience in eligibility standards for a childcare program
  • Administrative experience is a must
  • Ability to organize and prioritize multiple tasks, competing for priorities to maximize personal and team effectiveness
  • Demonstrated interpersonal skills to effectively build and maintain relationships with members, team members, and other stakeholders and constituents and to work in a diverse group is required
  • Demonstrated customer service skills and skilled in problem-solving and complaint resolution
  • Proficiency in Microsoft Office (e.g. Word, Excel), email, video conferencing; ability to learn and adapt to new technology
  • Outstanding written/verbal communications with the ability to adapt the message to an audience
  • Commitment to, and a passion for, the YMCA of Metro Chicago's mission
Locations
  • Alex Haley Elementary (Roseland)
  • Arthur A. Libby Elementary (Englewood/New City)
  • Charles Sumner Elementary (West Garfield Park)
  • Daniel Boone Elementary (West Rogers Park)
Child Abuse Prevention - Supports the YMCA's commitment to child abuse prevention by:
  • Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
  • Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
  • Reporting any suspicious behavior and violation of policy and procedures to your supervisor
  • Completing all child abuse prevention training as required

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