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Revenue Operations Lead

3 months ago

Wilmington, United States Forbes Advisor Full time

Company Description

At Marketplace, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance, so they can make informed decisions they feel confident in and get back to doing the things they care about most.

We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Marketplace boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Marketplace’s global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.

Job Description

The Revenue Operations Lead is a critical role that involves managing the onboarding and auditing of partners, ensuring data integrity, and optimizing revenue streams. 

This role requires close collaboration with Data Product, Paid Marketing, and Business Development teams, external partners, and reports to the Head of Revenue Operations.

Key Responsibilities:

  • Partner Onboarding and Auditing
    • Manage the onboarding process for new partners through our JIRA process and work closely with 3rd parties and internal teams.
    • Conduct regular audits to ensure compliance and data integrity.
    • Troubleshoot and resolve issues related to incorrect data implementation and tracking.
  • Data Integrity and Analytics
    • Collaborate with Data Product, Analytics and Marketing teams to maintain data accuracy and integrity.
    • Promote and advocate for more secure and efficient data ingestion methods with partners, such as transitioning from email ingestion to real-time API or SFTP. 
  • Revenue Operations Support
    • Assist Marketing, Data & Analytics, and Business Development teams in resolving data pipeline issues to enhance revenue growth. Work with Data Engineering and Analytics teams to enable automated reporting processes through advertiser integrations.
    • Prepare and present regular performance reports (weekly, monthly, quarterly) to senior management. These reports should include metrics such as the percentage of partners and revenue ingested, as well as other key indicators to evaluate data health and overall performance.
    • Address queries from various departments, including but not limited to Data Product, Marketing, and Business Development.
  • Stakeholder Communication and Collaboration
    • Serve as the liaison between partners, internal teams, and senior management.
    • Ensure effective communication and project updates among all stakeholders using our JIRA process. This involves coordinating with Sales, Data Engineering, and Analytics teams, and communicating with technical contacts from 3rd party advertisers.
    • Capable of training internal teams on effectively utilizing these platforms for affiliate marketing. This involves creating guidelines, best practices, and providing insights to enhance affiliate partnerships.
  • Advertiser and Technical Team Collaboration
    • Work closely with advertisers and their technical teams to ensure seamless integration and implementation of data tracking.
    • Communicate technical requirements and troubleshoot issues with advertiser systems to maintain accurate tracking and reporting.
    • Ensure all outbound links contain the correct Tracking IDs and verify that sales data feeds include tracking IDs to optimize tracking capabilities.
    • Skilled in using platforms like Share A Sale, Commission Junction, Impact, Rakuten, and Partnerize to maximize partnership opportunities and revenue. This includes setting up programs, tracking performance data, and managing payouts.
  • Issue Identification and Troubleshooting
    • Regularly review data projects and partner tracking to identify and correct issues, discrepancies, or wrong implementations.
    • Collaborate with technical and Paid Marketing teams for timely issue resolution.

Qualifications

  • Excellent communication skills, both written and verbal.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Strong understanding of data.
  • Fundamental understanding of affiliate marketing and data integration, including working with technical teams such as data engineering.
  • Familiarity with SFTP, API, Email, and other data ingestion formats, along with an understanding of the integration processes involved.
  • Exceptional analytical, problem-solving, and communication skills.
  • Ability to work effectively with cross-functional teams and manage multiple projects.

Benefits:

  • Competitive compensation package
  • Ability to work remotely
  • Unlimited PTO
  • Every third Friday of the month off
  • Winter break closure; the week between Christmas and New Years
  • Home office setup
  • Wellness reimbursement

Additional Information

Forbes Marketplace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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