Hotel Operations Manager

4 weeks ago


Wilmington, Delaware, United States TPG Hotels Resorts and Marinas Full time
Job Overview:

The General Manager is responsible for the overall management and operation of the hotel, ensuring a high level of guest satisfaction, financial success, and adherence to brand and company standards.

This role requires effective leadership, strategic planning, and strong operational skills to achieve the hotel's goals and objectives.

The ideal candidate will have a proven track record of success in hotel management, with a strong focus on customer satisfaction, revenue growth, and team development.

Responsibilities include:

  • Providing strong leadership to the hotel staff, fostering a positive and productive work environment.
  • Recruiting, training, and managing department heads and staff, setting performance expectations and conducting regular performance reviews.
  • Developing and implementing strategies to enhance employee engagement and promote teamwork.
  • Ensuring exceptional guest service by setting and maintaining high service standards throughout the hotel.
  • Responding promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction.
  • Monitoring guest reviews and ratings, implementing improvements as needed.
  • Developing and managing the hotel's annual budget, monitoring financial performance and implementing cost-saving measures.
  • Maximizing revenue through effective pricing strategies, sales initiatives, and upselling opportunities.
  • Reviewing P&L and other financial reports to make informed decisions and achieve profitability goals.
  • Collaborating with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue.
  • Identifying new business opportunities, partnerships, and promotional activities to attract and retain guests.
  • Partnering with the Engineering team to maintain the physical condition of the hotel, ensuring proper upkeep and adherence to safety standards.
  • Overseeing maintenance, repairs, and renovations are being completed as scheduled and necessary.
  • Ensuring the hotel complies with all local, state, and federal regulations, including health and safety standards, as well as company and brand standards.
  • Staying up-to-date with industry trends, changes in regulations, and best practices.
  • Preparing regular reports for the hotel's owners or corporate management, detailing financial performance, operational updates, and strategic plans.

The ideal candidate will possess:

  • A Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Several years of experience in hotel management or related roles, with progressively increasing responsibilities.
  • A verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR).
  • A thorough understanding of budget creation and implementation.
  • Professional references from within the hospitality industry.
  • Organized, goal-oriented, self-motivated, and energetic with a strong desire to achieve success.
  • The ability to drive GOP, Flow thru, and NOI per key.

Benefits:

Full-time employees may be eligible for:

  • Health, Dental, and Vision Insurances.
  • Disability Insurances.
  • Supplemental Life Insurances.
  • Identity Theft Protection.
  • Flexible Spending Accounts.
  • 401(k) Retirement Plan.
  • Paid Time Off, Vacation, and Holidays.
  • Employee Assistance Program.
  • AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE.


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