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Onboarding Specialist II

1 month ago

Orlando, United States Travel + Leisure Co. Full time

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Description

The Account Onboarding Specialist II (In Office) will perform office duties including, but not limited to maintaining accurate records and organized file room(s); ship contract documents to designated custodian and communicate with each custodian to verify receipt of all contract documents; and ensure proper coding within our systems to promote securitization of loan portfolio. Complete detailed research, reporting, and reconciliation of dashboards, monthly securitizations, and document retention. Stay up to date with corporate and departmental policies, use appropriate discretion with confidential information and communication, and complete ad-hoc projects and assignments as requested by management.

Essential Job Functions

  • Ensure all contract documents are shipped, coded and cleared by custodian timely and accurately.

  • Receive, check in, and file incoming contract documents same day as received from sales sites. Research and resolve document defects to promote securitization.

  • Research and report daily and weekly dashboards.

  • Ensure document retention guidelines are adhered to utilizing Iron Mountain systems.

  • Maintain a well-organized and efficient in-house file room system.

  • Complete other duties as assigned by management.

  • Assist with scanning and validating of contract documents as needed.

  • Create outgoing shipments of miscellaneous, non-contract documents.

  • Research Scorecard accuracy and respond to disputes.

Minimum Requirements and Qualifications

Education

  • High School diploma or GED equivalent (some college preferred).

Knowledge and skills

  • Excellent verbal and written communication skills.

  • Ability to be detailed, accurate and thorough.

  • Ability to multitask and adapt to changes and a demanding work environment.

  • Must possess good time management and organizational skills.

  • Dedication to providing exceptional customer service.

  • Must exhibit problem-solving skills to resolve customer concerns and defuse escalated issues.

  • Deadline conscious with strong drive and initiative.

  • General understanding of securitization process of bundling loans to sell to investors.

Technical Skills

  • Intermediate PC skills, proficiency in MS Word, Excel, PowerPoint, and Outlook.

Job Experience

  • 2 years general office experience.

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical

  • Dental

  • Vision

  • Flexible spending accounts

  • Life and accident coverage

  • Disability

  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

  • Wish day paid time to volunteer at an approved organization of your choice

  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

  • Legal and identify theft plan

  • Voluntary income protection benefits

  • Wellness program (subject to provider availability)

  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.