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Float Sales

4 months ago

Jacksonville, United States First Citizens Bank Full time

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

Gas mileage will be reimbursed. This role will float to the following branch locations:

Beulaville: 208 North Jackson St, Beulaville, NC, US
Jacksonville Main: 302-B Western Boulevard, Jacksonville, NC, US
Sneads Ferry: 960 Highway 210, Sneads Ferry, NC, US
Swansboro: 302 Main Street, Swansboro, NC, US
Cape Carteret: 306 WB McLean Blvd, Cape Carteret NC US
Richlands: 8400 Richlands Highway, Richlands, NC, US
Northside: 2555 Western Blvd Ext., Jacksonville NC US
Westpark: 3091 Richlands Highway, Jacksonville NC

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

Engaging customers in conversation to understand their banking needs and preferences

Processing transactions accurately and efficiently

Providing assistance with account servicing needs

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

This position will provide coverage to multiple branches.

Qualifications

High School Diploma or GED and 6 months customer service experience

Preferred Area of Experience: Sales or banking

License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Gas mileage will be reimbursed

Skill(s): Financial literacy, Knowledge of retail banking products and services