Experience Manager

1 month ago

Minneapolis, United States Fresh Thyme Market Full time

If you're someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment, that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we'd like to hear from you. Join us to begin YOUR journey and be a part of the Fresh Thyme Market Team

Fresh Thyme Rewards

  • Weekly pay

  • Scheduling flexibility

  • Paid parental leave

  • Team member discount

  • Career growth opportunities

.

Are you passionate about the retail grocery market and organic products? Are you a leader? Are you ready to join one of the fastest growing companies in the retail grocery market? If so, Fresh Thyme Farmers Market is the place for you Our unique business model, fast paced and growing environment, promote from within culture, and excellent benefits make Fresh Thyme the best employer in the grocery market. Careers have been growing at Fresh Thyme since our inception in 2012 - yours should be no different

The Customer Experience Manager is responsible for managing all aspects of the Front End Department including staffing, in-store and digital customer experience and key metrics. They are required to assist customers and team members as needed and maintain a friendly, energetic demeanor. This position requires adhering to all procedural guidelines set for the Front End Department and following general administrative compliance.

.

Essential Duties & Responsibilities

  • Provides a positive checkout experience and measures results through reporting tools.

  • Transforms customer service opportunities into positive solutions.

  • Works with all departments to ensure and maintain a positive customer experience.

  • Ensures cleanliness and appearance of customer-facing areas, parking lot and store exterior, ensuring the safety of team members, customers, and company assets.

  • Reviews the weekly sales and labor projections for the Front End department in order to maximize sales and profits; ensures department operations are within the labor percent allowed.

  • Monitors and controls all costs and expenses; includes store purchases (office supplies and uniforms), maintaining proper ordering and inventory control, controlling shrink.

  • Manages the Front End Department including developing, scheduling, and initiating required performance reviews, and ensures team is trained on all policies and procedures.

  • Manages E-commerce Compliance and ensures top quality items are picked and provided to the customers in a timely manner.

  • Oversees shift operations including writing and/or approving department coverage, work schedules, and lane assignments.

  • Ensures compliance by following food safety protocols when handling products.

  • Communicates scanning/pricing errors following outlined processes.

  • Submits the proper paperwork for new hires, terminations, and other changes and ensures employee records are appropriately documented in accordance with state law.

  • Completes daily cash office duties and reports discrepancies or suspicious activities to the Store Director.

  • Reconciles monthly vendor statements and maintains detailed vendor invoice files.

  • Partners with Regional HR Manager for employee benefits, payroll, and leave of absence issues.

  • Maintains store job requisitions and supports leaders through hiring/onboarding process as needed (documentation, background checks, etc.)

  • Other duties as assigned.

Education and Experience

  • High school diploma or equivalency degree.

  • Must have a minimum of 2 years professional experience.

  • Preferred 2-3 years grocery retail experience in Office Management department processes and procedures.

  • Previous experience in a natural foods industry is a plus.

  • Accounting and cash handling background preferred

Knowledge, Skills, and Abilities

  • Must maintain the highest level of customer service at all times.

  • Ability to adapt to the ever-changing high volume retail while working in a cross-functional team environment.

  • Must have the capacity to take initiative when problems arise.

  • Flexibility to adapt in a variety of situations.

  • Must have advanced attention to detail with the capability to prioritize and meet deadlines.

  • Excellent written communication and documentation skills.

  • Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management.

  • Must have knowledge with MS Office including Outlook, Word, and Excel.

  • Preferred knowledge of Workday and Kronos UKG.

  • Ability to multitask and have excellent organizational skills is essential.

  • Must be able to lead, support and contribute to team goals.

  • Ability to work varied hours/days as business dictates.

  • Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment.

  • Efficient planning and ability to execute for results.

  • Demonstrates ability to improve staff performance through motivation, training and setting clear expectations.

  • Must have the ability to read and understand financial statements.

  • Ability to adapt to the ever-changing retail environment while working in a cross-functional team.

  • Takes initiative when problems arise and use independent judgment to take immediate corrective actions.

Job Function Analysis

Physical Demands

  • Sit Rarely 1-2 hours

  • Stand Continuously 1-8 hours

  • Walk Continuously 2-8 hours

  • Drive Frequently 2-4 hours

  • Balance Frequently 34-66%

  • Bend Occasionally 1-33%

  • Climb (2-6 ft) Occasionally 1-33%

  • Crawl Occasionally 1-33%

  • Crouch/Squat Occasionally 1-33%

  • Kneel Occasionally 1-33%

  • Reach (forward & overhead) Frequently 34-66%

  • Twist (45 degrees at waist) Occasionally 1-33%

Lifting/Carrying

  • 0-10 lbs. Occasionally 1-33%

  • 11-25 lbs. Occasionally 1-33%

  • 26-50 lbs. Occasionally 1-33%

  • 51-100 lbs. Never 0%

Repetitive Motion

  • Right & Left Grasping Frequently 34-66%

  • Fine Manipulation Occasionally 1-33%

  • Pushing and Pulling Occasionally 1-33%

  • Lower extremities Never 0%

Environmental Conditions:

  • Some extreme temperatures are possible. Some ventilation and exhaust fans.

  • General Manager

    4 days ago

    Minneapolis, United States OTG Experience, LLC Full time

    OTG - Minneapolis-Saint Paul International Airport, St Paul, Minnesota, United States of AmericaJob DescriptionPosted Wednesday, August 7, 2024 at 4:00 AMYOUR NEXT OPPORTUNITY IS NOW BOARDING:Join OTG as a General Manager at MSP Airport now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the...

  • General Manager

    4 days ago

    Minneapolis, United States OTG Experience, LLC Full time

    OTG - Minneapolis-Saint Paul International Airport, St Paul, Minnesota, United States of AmericaJob DescriptionPosted Wednesday, August 7, 2024 at 4:00 AMYOUR NEXT OPPORTUNITY IS NOW BOARDING:Join OTG as a General Manager at MSP Airport now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the...

  • Airport Operations Manager

    1 week ago

    Minneapolis, Minnesota, United States OTG Experience, LLC Full time

    Company Overview:OTG Experience, LLC is at the forefront of the hospitality sector, transforming the way travelers experience dining and retail in airports. With a robust network of in-terminal locations, we are dedicated to delivering exceptional service and innovative culinary experiences.Position Overview:The General Manager plays a pivotal role in...

  • Airport Operations Manager

    1 week ago

    Minneapolis, Minnesota, United States OTG Experience, LLC Full time

    Company Overview:OTG Experience, LLC is at the forefront of the hospitality sector, transforming the way travelers experience dining and retail within airport environments. With a robust network of over 300 locations across various airports, we pride ourselves on delivering exceptional service to millions of passengers annually.Position Overview:The General...

  • Airport Operations Manager

    1 week ago

    Minneapolis, Minnesota, United States OTG Experience, LLC Full time

    Company Overview:OTG Experience, LLC is at the forefront of transforming the hospitality landscape, with a commitment to excellence in service and innovation. Our extensive network includes over 300 dining and retail establishments across various airports, serving millions of travelers annually.Position Overview:The General Manager is a pivotal leadership...

  • Airport Operations Manager

    1 week ago

    Minneapolis, Minnesota, United States OTG Experience, LLC Full time

    Company Overview:OTG Experience, LLC is a leader in the hospitality sector, known for transforming the dining experience within airports. With a robust network of in-terminal dining and retail establishments, we cater to millions of travelers annually.Position Summary:The General Manager at OTG Experience, LLC is the key management figure responsible for...

  • Airport Operations Manager

    2 weeks ago

    Minneapolis, Minnesota, United States OTG Experience, LLC Full time

    Company Overview:OTG Experience, LLC is a leader in the hospitality sector, redefining the standards of service and quality in airport dining and retail. With a vast network of locations, we are dedicated to providing exceptional experiences for travelers.Position Overview:The General Manager plays a pivotal role in overseeing the daily operations of...

  • Digital Experience Manager

    5 days ago

    Minneapolis, Minnesota, United States National Marrow Donor Program Full time

    About the RoleWe are seeking a highly skilled Senior Web Producer to join our team at the National Marrow Donor Program. As a key member of our digital team, you will be responsible for collaborating with cross-functional teams to develop and execute our digital and web strategies.Key ResponsibilitiesImplement webpage builds, component configuration, digital...

  • Client Experience Program Manager

    1 month ago

    Minneapolis, Minnesota, United States Barr Engineering Co. Full time

    Job Description:Summary:At Barr, we put our clients at the center of everything we do. As an employee-owned company, we are passionate about helping our clients solve their greatest challenges.The Client Experience (CX) Program Manager will oversee the processes and programs that uphold this commitment to exceptional client experiences and help to develop a...

  • Client Experience Program Manager

    1 month ago

    Minneapolis, United States Barr Engineering Full time

    Job Description: Summary:At Barr, we put our clients at the center of everything we do. As an employee-owned company, we are passionate about helping our clients solve their greatest challenges. The Client Experience (CX) Program Manager will oversee the processes and programs that uphold this commitment to exceptional client experiences and help to develop...

  • Client Experience Program Manager

    1 month ago

    Minneapolis, United States Barr Engineering Co. Full time

    Job Description: Summary: At Barr, we put our clients at the center of everything we do. As an employee-owned company, we are passionate about helping our clients solve their greatest challenges.The Client Experience (CX) Program Manager will oversee the processes and programs that uphold this commitment to exceptional client experiences and help to develop...

  • Senior Manager, Customer Experience Lead

    5 days ago

    Minneapolis, Minnesota, United States Circle International Bermuda Limited. Full time

    About the Role:We are seeking a highly experienced and skilled Senior Manager, Customer Experience Lead to join our team at Circle International Bermuda Limited. As a key member of our Customer Support leadership team, you will play a critical role in helping us scale and deliver exceptional service to all of our customers around the world.Key...

  • Sr. Program Manager, Experience Design

    3 months ago

    Minneapolis, United States Icario Full time

    Job DescriptionJob DescriptionDescriptionAbout Us Icario is the largest technology company focused on member engagement for healthcare’s most trusted organizations. Healthcare today is nothing short of amazing. Yet all of it only works when people connect with it. And too often, they don’t. Healthcare can be impersonal. Confusing. All elbows. The record...

  • Store Manager

    5 days ago

    Minneapolis, Minnesota, United States Famous Footwear Full time

    About the Role:Famous Footwear is seeking a highly motivated and experienced Store Manager to lead our sales team and deliver exceptional customer experiences. As a Store Manager, you will be responsible for inspiring your team to meet sales goals, creating a positive and engaging store environment, and ensuring that our customers receive outstanding...

  • **Assistant Manager

    5 days ago

    Minneapolis, Minnesota, United States Circle K Stores, Inc. Full time

    About the Role:We are seeking a highly skilled and experienced Assistant Manager to join our team at Circle K Stores, Inc. As an Assistant Manager, you will play a key role in overseeing daily operations, managing staff, and ensuring customer satisfaction.Key Responsibilities:Oversee daily store operations, ensuring seamless execution of business processes...

  • Product Manager

    1 month ago

    Minneapolis, United States Genesis10 Full time

    Genesis10 is currently seeking a Product Manager - Experience Design Specialist with our client in the financial industry located in Minneapolis, MN. This is a 6 + month contract position. Responsibilities: Design and deliver creation of experiences based on user inclusion methods that involve research, UX strategy definition, usability testing, design...

  • Experience Strategist

    12 hours ago

    Minneapolis, Minnesota, United States INSPYR Solutions Full time

    About the RoleWe are seeking an experienced Experience Strategist to join our team at INSPYR Solutions. As a key member of our creative organization, you will be responsible for developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital and human solutions for our customers.Key ResponsibilitiesDesign Thinking:...

  • Future Store Experience Strategy Associate Manager

    3 weeks ago

    Minneapolis, United States Best Buy Full time

    As the Future Store Experience Strategy Associate Manager, you will influence the direction of the store experience in our portfolio of over 800 stores. Leveraging customer, brand and industry research, you will collaborate across the organization and elevate the most impactful opportunities to deliver and evolve our store experience strategy in service of...

  • Future Store Experience Strategy Associate Manager

    3 weeks ago

    Minneapolis, United States Best Buy Full time

    As the Future Store Experience Strategy Associate Manager, you will influence the direction of the store experience in our portfolio of over 800 stores. Leveraging customer, brand and industry research, you will collaborate across the organization and elevate the most impactful opportunities to deliver and evolve our store experience strategy in service of...

  • Customer Experience Specialist

    1 week ago

    Minneapolis, Minnesota, United States Ultimate Staffing Full time

    Project Coordinator RoleWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at Ultimate Staffing. As a Project Coordinator, you will play a key role in delivering exceptional customer experiences by managing small customer projects using systems and project management best practices to ensure timely completion.Key...