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Claims Manager

2 months ago

Red Bank, United States AXIS Full time

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Job Description
Reporting to Head of Primary Casualty Claims and under limited direction, provides technical and administrative supervision to a team of experienced general liability adjusters. Acts as a technical lead for the team; supporting timely and accurate evaluation of claims and litigation in a manner that exceeds auditor expectations.

*Preferred candidates will be able to commute to an AXIS office, we are a hybrid work environment 3 days week.

Key Duties & Responsibilities:
• Trains, mentors and coaches a team to deliver excellent service and appropriate results with an emphasis team development, professional growth, performance management and technical guidance
• Prepares timely, appropriate and concise large loss evaluations and reserve recommendations (assists team in same) suitable for distribution to senior management
• Assists and guides team in coverage evaluation, drafting appropriate correspondence and communicates position in a timely and clear manner
• Communicates regularly with Claim and Underwriting Managers on large losses, reserving, account trends, coverage matters and industry trends
• Solid understanding of individual and group performance metrics and KPIs
• Proficient in reviewing and evaluating coverage correspondence, experience writing/reviewing coverage letters and responding to/issuing tenders
• Reviews team's pending on regular diary, providing guidance and recommendations for further handling and reserving
• Contributes to overall management and reduction of expense by offering considerable claim experience, development of the team's skills and monitoring for appropriate use of outside counsel and vendors
• Drafts and delivers performance feedback and reviews with assistance of Manager
• Professionally represents AXIS as needed in the marketplace and assists underwriting as needed
• Maintain and develop professional relationships with internal stakeholders, and insureds, brokers and outside counsel; viewed as a reliable and technical expert
• Responds to broker and insured inquiries with a high level of customer service and urgency
• Other duties as assigned

Required Education/Training and Experience:
• Bachelor's Degree
• Carrier experience managing primary casualty general liability claims nationwide including New York construction, hospitality, real estate, habitational, and products risks.

Other Desired Skills and Characteristics:
• Ability to communicate across all levels of the organization and with external clients and others in a prompt, concise and appropriate manner
• Demonstrated success working in hybrid work environment
• Team player willing to proactively assist the wider organization as needed.
• Ability to multi-task and prioritize tasks and influence team's time-management practices
• Ability to travel as necessary
• Excellent writing skills
• Demonstrated negotiation and analytical skills
• Coaching, training and mentoring skills
• Adjuster licenses where required
• Proficiency in Microsoft Office suite applications (Outlook, Word, Excel, PowerPoint and OneNote) and Share Point

For this position, we currently expect to offer a base salary in the range of $120K - $160K NJ, $115K - $155K GA, $125K - $165K NY