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IT Help Desk
1 month ago
Project description
Primary Responsibilities: - Follow all escalation procedures according to the service level agreement - Use remote control tool to assist end users when needed - Provide an accurate record of each call in inthe cident management tracking tool - Anticipate customer needs and proactively identifies solutions - Plan, prioritize, organize and complete work to meet established objectives Hours should be standard 40 per week/8-5 In travel time is 25% of the time: Travel will be within the greater [Market] area. Tech will be required to travel to clinics within the market for onsite service/support as needed.
Responsibilities
- - Assist with new hires and acquisitions. - Follow all escalation procedures according to the service level agreement - Use a remote control tool to assist end users when needed - Provide an accurate record of each call in the incident management tracking tool - Anticipate customer needs and proactively identify solutions - Plan, prioritize, organize, and complete work to meet established objectives
SKILLS
Must have
- Service Desk, ITSM Hardware Deploy and Maintenance Strong background in Desktop support/troubleshooting skills. Driving license and own vehicle IT Field tech experience, in any discipline, medical/clinical support preferred. Must have own transportation and be willing to travel to multiple clinics in the area when needed. Iideal candidate must : 1) Have Good communication skills, 2) Be able to articulate IT troubleshooting with non-IT personnel, providers and medical staff, 3) Be able to work autonomously with little supervision and good documentation skills. 4) Minimum 3 years IT experience with 5 + preferred.
Nice to have
Communication skills with non IT People Ability to work autonomously.
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