IT Help Desk

1 month ago


Austin US Texas Luxoft Full time

Project description

Primary Responsibilities: - Follow all escalation procedures according to the service level agreement - Use remote control tool to assist end users when needed - Provide an accurate record of each call in inthe cident management tracking tool - Anticipate customer needs and proactively identifies solutions - Plan, prioritize, organize and complete work to meet established objectives Hours should be standard 40 per week/8-5 In travel time is 25% of the time: Travel will be within the greater [Market] area. Tech will be required to travel to clinics within the market for onsite service/support as needed.

Responsibilities

  • - Assist with new hires and acquisitions. - Follow all escalation procedures according to the service level agreement - Use a remote control tool to assist end users when needed - Provide an accurate record of each call in the incident management tracking tool - Anticipate customer needs and proactively identify solutions - Plan, prioritize, organize, and complete work to meet established objectives

SKILLS

Must have

  • Service Desk, ITSM Hardware Deploy and Maintenance Strong background in Desktop support/troubleshooting skills. Driving license and own vehicle IT Field tech experience, in any discipline, medical/clinical support preferred. Must have own transportation and be willing to travel to multiple clinics in the area when needed. Iideal candidate must : 1) Have Good communication skills, 2) Be able to articulate IT troubleshooting with non-IT personnel, providers and medical staff, 3) Be able to work autonomously with little supervision and good documentation skills. 4) Minimum 3 years IT experience with 5 + preferred.

Nice to have

Communication skills with non IT People Ability to work autonomously.


  • Help Desk Associate

    2 weeks ago


    Austin, United States UPLIFT Desk Full time

    Job DescriptionJob DescriptionJob DescriptionThe Help Desk Associate is responsible for assisting our end users with day-to-day technical needs and issues, with a focus on excellent customer service and desire to solve problems. They will investigate and resolve reported tickets by applying knowledge of computer software, hardware, systems, best practices...

  • IT Help Desk Analyst

    2 weeks ago


    Austin, United States veraTECH Solutions Full time $35,000 - $45,000

    Job DescriptionJob DescriptionHelp Desk AnalystJOB DESCRIPTION:Provide technical software, hardware and network problem resolution to clients by performing problem diagnosis and guiding users through step-by-step solutions over the phone, via e-mail or via remote access software; clearly communicate technical solutions in a user-friendly, professional...

  • IT Help Desk

    1 month ago


    San Antonio, US Luxoft Full time

    Project descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...

  • IT Help Desk

    1 month ago


    San Antonio, US Luxoft Full time

    Project descriptionAs a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.Responsibilities- Assist with new hires and acquisitions. - Follow all escalation procedures according to service level...


  • Austin, United States Uplift Desk Full time

    **Sales & Customer Service Associate** **Department:** Sales Operations **Location:** Austin, TX We are a fast growing, mid-sized, ergonomic office furniture company with a high production work environment. Its our mission to deliver sincere, world-class service and provide solutions that benefit our customers. UPLIFT Desk leads the adjustable height desk...

  • Help Desk Technician

    3 months ago


    Austin, United States Contigo Technology LLC Full time

    Job DescriptionJob DescriptionJoin our growing team at Contigo Technology!At Contigo Technology, we are a leading Managed Services Provider (MSP) delivering IT services to small and medium sized businesses in Austin, Texas. Our clients include established Austin companies and high growth technology businesses. Our company culture is fun, collaborative, and...


  • Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Information Technology SS III The Information Technology SS III will report to the TIERS/IEE Level 1 Help Desk Manager and will perform highly advanced technical support and customer service duties associated with the Texas Integrated Eligibility Redesign System (TIERS) and other eligibility applications. The Information Technology SS...


  • Austin, United States 4 Consulting Inc. Full time

    Job DescriptionJob DescriptionWho we are!At 4Ci our mission is to build long term relationships, based on trust, integrity, and knowledge with all our employees and business affiliates. 4Ci has been in business for 20 years and has employees working on mission critical projects nationwide. We provide computer programming, testing, and system design services...

  • IT Help Desk

    1 month ago


    Austin, Texas, United States Luxoft Full time

    Project descriptionPrimary Responsibilities:- Follow all escalation procedures according to the service level agreement- Use remote control tool to assist end users when needed- Provide an accurate record of each call in inthe cident management tracking tool- Anticipate customer needs and proactively identifies solutions- Plan, prioritize, organize and...

  • Help Desk Support III

    1 month ago


    Austin, United States High 5 Full time

    Job Title: Help Desk Support IIILocation: Austin, TX - Onsite from Day1 Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require a...


  • Other US Location Chartis Federal Full time

    Job TypeFull-timeDescriptionWe are hiring a cleared Help Desk Support Specialist III to support a U.S. Army NEC in Ft. Huachuca, Az.The Help Desk Support Specialist III will be a focal point for desktop support and provide unparalleled service in maintaining optimal desktop environments and user experiences. They will support a blend of troubleshooting,...


  • Austin, United States Uplift Desk Full time

    **Warehouse Customer Service** **Department:** Inventory - Returns & Warranty Oper **Location:** Austin, TX We are a fast growing, mid-sized, ergonomic office furniture company with a high production work environment. Its our mission to deliver sincere, world-class service and provide solutions that benefit our customers. UPLIFT Desk leads the adjustable...


  • Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Position will be responsible for performing complex statistical analysis to support organizational needs and will be responsible for interpretation of various data used by HHSC for planning, evaluation and performance assessment of the IT Customer Service Desk. Communicates with inter- and intra-agency staff to acquire data and respond to...


  • Austin, United States UPLIFT Desk Full time

    Job DescriptionJob DescriptionJob DescriptionOur mission at UPLIFT Desk is to empower people to live happier and work healthier. We strive to be the trusted source for lifelong ergonomic office solutions that prioritize health and efficiency. We need you to help us tell this story.At UPLIFT Desk, we are looking for a talented Content Designer to join our...


  • Austin, United States UPLIFT Desk Full time

    Job DescriptionJob DescriptionJob DescriptionUPLIFT Desk is pursuing an ambitious global growth agenda. We believe that reliable, accessible data and scalable, digital technologies are critical to supporting that growth. The Vice President of Information and Technology is responsible for the organization's technology strategy, implementation, and...


  • Austin, United States UPLIFT Desk Full time

    Job DescriptionJob DescriptionJob DescriptionUPLIFT Desk is pursuing an ambitious global growth agenda. We believe that reliable, accessible data and scalable, digital technologies are critical to supporting that growth. The Vice President of Information and Technology is responsible for the organization's technology strategy, implementation, and...


  • Austin, United States ALCON DTS Full time

    Who We AreALCON DTS is an award-winning technology solution provider for the SMB market that helps our partners leverage the power of technology to reach their business goals. We develop strong bonds with our clients and maintain a reputation for responsive, high-quality, and efficient work as well as industry recognition for our thought leadership and...


  • Austin, United States ALCON DTS Full time

    Who We AreALCON DTS is an award-winning technology solution provider for the SMB market that helps our partners leverage the power of technology to reach their business goals. We develop strong bonds with our clients and maintain a reputation for responsive, high-quality, and efficient work as well as industry recognition for our thought leadership and...

  • Help Desk Support I

    4 weeks ago


    Austin, United States Sync1 Systems Full time

    Job DescriptionJob DescriptionSalary: DOEJOB SUMMARYAre you ready for a rewarding job that utilizes your problem-solving skills in a challenging and fast-paced environment? We are looking for a talented Help Desk Support I to join our dedicated team and provide exceptional customer service. The Loan Origination System (LOS) Software Support Level 1 is...


  • Austin, Texas, United States Omni Hotels & Resorts Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Omni Hotels & Resorts. As a Front Desk Representative, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Process guest check-ins and check-outs...