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IT Help Desk

1 month ago


San Antonio US Luxoft Full time

Project description

As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities

  • - Assist with new hires and acquisitions. - Follow all escalation procedures according to service level agreement - Use remote control tool to assist end users when needed - Provide an accurate record of each call in incident management tracking tool - Anticipate customer needs and proactively identifies solutions - Plan, prioritize, organize, and complete work to meet established objectives

SKILLS

Must have

  • ITIL Service Desk, ITSM Hardware Deploy and Maintenance Troubleshoot

Nice to have

Communication skills with non IT People Ability to work autonomously.