Sales & Customer Service Associate

2 weeks ago

Austin, United States Uplift Desk Full time

**Sales & Customer Service Associate**

**Department:** Sales Operations **Location:** Austin, TX

We are a fast growing, mid-sized, ergonomic office furniture company with a high production work environment. Its our mission to deliver sincere, world-class service and provide solutions that benefit our customers. UPLIFT Desk leads the adjustable height desk and ergonomic office furniture market by helping people be more comfortable at work and providing first-rate customer service and products. We are also the proud manufacturers and sellers of our own amazing height adjustable standing desk, the UPLIFT Desk, which was ranked the #1 standing desk of 2019 by Wirecutter. We know that every individual has specific needs for their work environment, so the customer service we provide is 100% individualized for 100% satisfaction. We also have a Certified Professional Ergonomist on staff to help optimize our customers work environments using ergonomic principles, ergonomics being the science of designing the workplace to fit and accommodate the worker.

**SUMMARY**

You will be both a Customer Service and a Sales Representative for our four e-commerce websites, helping customers who call, chat and email us. As a salesperson, you will help customers find products that will make them feel more comfortable and productive. It's incredibly rewarding to help people who are in great pain by coming to the rescue with a new keyboard, chair, or desk. Customers mainly order online, but we also receive calls from customers who just want to have a comforting voice on the phone to guide them through the journey of finding one of the life-changing products that we sell. We provide product training; you don't have to be an ergonomic office furniture expert to apply, but you'll become one quickly

**RESPONSIBILITIES**

* Help our customers by telephone, email, chat, and in person to find solutions, provide product information, answer questions, suggest appropriate products, and close sales

* Help resolve customer issues, identifying the cause of the issue, and determining the best solution

* Perform all other duties as assigned

**SKILLS**

* Desire to help people be healthy and more comfortable at work

* Effective written communication

* Attention to detail

* Highly computer literate in MS Office or Google Docs

* Fosters teamwork with a positive attitude

**EDUCATION & EXPERIENCE**

* Some college or college degree preferred

* Writing experience

* Customer service experience

**PHYSICAL REQUIREMENTS**

* Sit or stand at a desk for prolonged periods. We provide electric height adjustable sit/stand desks WITH treadmills (yes you can walk at work while working at the computer), advanced ergonomic chairs, and wireless phone headsets.

**COMPENSATION**

* Starting at $18 (quarterly bonuses after six months seniority). We promote and give raises quickly based on capabilities.

* 40 hour work weeks, any extra hours pay 1.5X overtime pay

* Hours: Monday- Saturday (Saturday hours 9am-6pm) with your choice of any other day off in the week besides Monday.

* 4% 401K company matching with instant vesting after one year

* Generous paid time off

* Excellent group health insurance including medical, dental and vision plans

* A merit-based environment that rewards growth and accomplishment regardless of seniority

* Complete ergonomic office setup including electric height-adjustable desk (of course), ergonomic chair, dual monitor arms and more

* Regular fun, offsite team building and social events

* A supportive and engaging work culture that promotes healthy living

* A fully stocked kitchen with complementary healthy lunch and snack options such as soups, sandwich fixings, fresh fruits and vegetables, bakery items, cheeses, and snack bars. We also supply a variety of drinks and our employee favorite ice machine And dont worry, we have some not so healthy options too

* In 2021, we will be moving to our beautiful brand-new campus in North Austin that will offer cutting-edge office space, amenities and outdoor spaces.

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