IT Help Desk
1 month ago
Project description
Primary Responsibilities:
- Follow all escalation procedures according to the service level agreement
- Use remote control tool to assist end users when needed
- Provide an accurate record of each call in inthe cident management tracking tool
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize and complete work to meet established objectives
Hours should be standard 40 per week/8-5
In travel time is 25% of the time: Travel will be within the greater [Market] area. Tech will be required to travel to clinics within the market for onsite service/support as needed.
Responsibilities
- Assist with new hires and acquisitions.
- Follow all escalation procedures according to the service level agreement
- Use a remote control tool to assist end users when needed
- Provide an accurate record of each call in the incident management tracking tool
- Anticipate customer needs and proactively identify solutions
- Plan, prioritize, organize, and complete work to meet established objectives
SKILLS
Must have
- Service Desk, ITSM
Hardware Deploy and Maintenance
Strong background in Desktop support/troubleshooting skills.
Driving license and own vehicle
IT Field tech experience, in any discipline, medical/clinical support preferred. Must have own transportation and be willing to travel to multiple clinics in the area when needed.
Iideal candidate must :
1) Have Good communication skills,
2) Be able to articulate IT troubleshooting with non-IT personnel, providers and medical staff,
3) Be able to work autonomously with little supervision and good documentation skills.
4) Minimum 3 years IT experience with 5 + preferred.
Nice to have
Communication skills with non IT People
Ability to work autonomously.
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