IT End User Services Specialist

1 month ago

Rancho Cordova, United States CommonSpirit Health Full time

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

While you're busy impacting the healthcare industry, we'll take care of you with benefits that include:

Medical/Dental/Vision, FSA, Dependent Care Spending Account, Life Insurance, Short and Long-term Disability, 401k match, Paid Time Off, Wellness Program, Tuition Reimbursement, Accidental Insurance, Critical Illness Insurance, Identity Theft Protection, Employee Assistance Program, and more

Responsibilities

Job Summary / Purpose

Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. The EUS team member monitors the performance of desktop hardware and maintains a secure environment. Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.

Essential Key Job Responsibilities

  • Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity.

  • Works on multiple projects as a project team member. Acts as a subject matter expert in one or more areas.

  • Responds to incidents, diagnoses and resolves complex problems and provides guidance to other team members. Contributes to knowledge management database for problem reporting and resolution. Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary.

  • Responds to assigned issues and participates in the advanced troubleshooting, purchasing, and deployment of new devices, upgrades, fixes and new installations. Provides feedback on technical process issues to improve overall service delivery. Participates in local and enterprise projects of low to moderate complexity. May coach and advise other team members. Participates in on-call rotation and provides on-call support.

  • Exhibits knowledge of advanced desktop services skills. Ability to work closely with cross- functional IT teams on complex issues. Continues to build solid understanding of processes, procedures, and CommonSpirit Health standards.

  • Demonstrates potential leadership qualities through team motivation, coaching, and mentoring.

Qualifications

  • Associates degree or technical institute degree/certificate or 4-6 years relevant experience is required.

  • 4-6 years of experience in the service industry.

  • Advanced customer service skills required.

  • Proficient in Windows operating system environment, network printing systems and Microsoft Office modules.

  • Google Suite experience preferred.

  • Healthcare experience strongly preferred.

Compensation is determined by direct related experience and company equity.

Pay Range

$29.16 - $42.28 /hour

We are an equal opportunity/affirmative action employer.

  • IT Sr End User Services Specialist

    3 months ago

    Rancho Cordova, United States Unavailable Full time

    Overview CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Senior Technical Support Specialist

    4 weeks ago

    Rancho Cordova, United States Zeektek Full time

    Job DescriptionWe have a 6 month contract to hire for a Senior Technical Support Specialist onsite in Sacramento. Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD):Perform root cause analysis and provide documented resolution. Perform software installs, updates, and upgrades for end-user...

  • Senior Technical Support Specialist

    1 month ago

    Rancho Cordova, United States Zeektek Full time

    Job DescriptionWe have a 6 month contract to hire for a Senior Technical Support Specialist onsite in Sacramento. Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD):Perform root cause analysis and provide documented resolution. Perform software installs, updates, and upgrades for end-user...

  • Front End Web Developer and Lead roles

    2 months ago

    Rancho Cordova, California, United States xFusion Technologies Full time

    Company DescriptionWant to be part of a dynamic and innovative Technology Architecture and Strategy team to drive large scale Business-Technology Transformation and Modernization? xFusion Technologies, Inc. is a State of California Incorporation headquartered in Rancho Cordova, California. We are an expertise-based organization that specializes in serving...

  • SAP SuccessFactor

    3 months ago

    Rancho Cordova, United States eTek IT Services, Inc. Full time

    Job DescriptionJob DescriptionJob DescriptionJob Title:& & SAP Analyst Employee Central Payroll (ECP)ESSENTIAL DUTIES AND RESPONSIBILITIES:At the direction of the HCM Technology Manager, the role will be responsible for producing and documenting business requirements, designing simple to medium and high complexity solutions, configuring SAP SuccessFactors...

  • Desktop Support Specialist

    14 hours ago

    Rancho Cordova, California, United States West Advanced Technologies Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at West Advanced Technologies, Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesInstall, configure, and deploy Windows 10 professional desktop and laptop PCs.Install and troubleshoot...

  • Technical Support Specialist

    3 days ago

    Rancho Cordova, California, United States State of California Full time

    Position OverviewUnder the guidance of the IT Supervisor II, the selected candidate will deliver technical support and assistance to personnel regarding various computing devices, including desktops, laptops, tablets, printers, mobile devices, and telecommunications services. This role encompasses a range of responsibilities associated with the support,...

  • Technical Support Specialist

    3 months ago

    Rancho Cordova, United States Mesotech International Full time

    Company Description Mesotech International, Inc. is a growing engineering, manufacturing and service company in Sacramento that provides aviation related meteorological and industrial monitoring sensors, software, data and systems. With over 30 years of experience in systems design, integration, and installation, and global customers including the US...

  • Technical Support Specialist

    3 months ago

    Rancho Cordova, United States Mesotech International Full time

    Company Description Mesotech International, Inc. is a growing engineering, manufacturing and service company in Sacramento that provides aviation related meteorological and industrial monitoring sensors, software, data and systems. With over 30 years of experience in systems design, integration, and installation, and global customers including the US...

  • Technical Support Specialist

    3 months ago

    Rancho Cordova, United States Mesotech International, Inc. Full time

    Job DescriptionJob DescriptionCompany DescriptionMesotech International, Inc. is a growing engineering, manufacturing and service company in Sacramento that provides aviation related meteorological and industrial monitoring sensors, software, data and systems. With over 30 years of experience in systems design, integration, and installation, and global...

  • Store Customer Service Specialist

    4 weeks ago

    Rancho Cordova, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Specialist

    1 week ago

    Rancho Cordova, California, United States Great Day Improvements: A Family of Brands Full time

    Great Day Improvements: A Family of Brands - Customer Service SpecialistAre you seeking a fulfilling role with a prominent home improvement organization? This opportunity may be ideal for you.Attractive compensation package including Hourly Pay + Base Salary + Commission Flexible part-time work schedules available Opportunities for career growth within the...

  • Customer Service Specialist

    4 days ago

    Rancho Cordova, California, United States Great Day Improvements: A Family of Brands Full time

    Great Day Improvements: A Family of Brands - Customer Service SpecialistAre you seeking a fulfilling role with a prominent home improvement organization? This opportunity may be ideal for you.Attractive compensation package including Hourly Pay + Base Salary + Commission Flexible part-time work schedules available Opportunities for career growth within the...

  • Customer Service Specialist

    1 week ago

    Rancho Cordova, California, United States Great Day Improvements: A Family of Brands Full time

    Great Day Improvements: A Family of Brands - Customer Service SpecialistAre you seeking a fulfilling role with a prominent home improvement company? This opportunity may be ideal for you.Attractive compensation package including Hourly Pay + Base Salary + Commission Flexible part-time work schedules available Opportunities for career growth within the...

  • Compensation and HRIS Specialist

    4 days ago

    Rancho Cordova, California, United States BANK OF MARIN Full time

    Position OverviewThe Compensation and HRIS Specialist at Bank of Marin plays a crucial role in enhancing our Human Resources operations. This position focuses on the management and optimization of our Human Resource Information System (HRIS) and payroll software applications. The ideal candidate will ensure the integrity and efficiency of our HR technology,...

  • Licensing Specialist

    1 week ago

    Rancho Cordova, California, United States Aston Carter Full time

    Join Our Team as a Licensing SpecialistWe are proud to be a leading organization in the recycling industry, focusing on the sustainable management of end-of-life vehicles. We are currently looking for a Licensing Specialist to enhance our operations. The ideal candidate will possess exceptional attention to detail, strong organizational capabilities, and the...

  • IT Support Specialist

    3 days ago

    Rancho Cordova, California, United States State of California Full time

    Position OverviewUnder the direct guidance of the IT Supervisor II, the selected candidate will deliver technical support and assistance to personnel utilizing computers, laptops, tablets, printers, mobile devices, and telecommunications services, along with other end-user equipment. The role encompasses a range of responsibilities related to the support,...

  • On-Site IT Specialist

    3 days ago

    Rancho Cordova, California, United States Turning Point Community Programs Full time

    Job OverviewPosition: Field Service TechnicianCompany: Turning Point Community ProgramsKey Responsibilities:Setting up, installing, and managing both hardware and software across various sites.Collaborating with external service providers.Ensuring the effective functioning of information systems and operational processes.Overseeing server infrastructures and...

  • Lead Technician

    21 hours ago

    Rancho Cordova, United States eXcell Full time

    eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity. Our client has a brand new opportunity for a qualified Lead Technician to join their team onsite in Rancho Cordova,...

  • Field Service Technician

    1 week ago

    Rancho Cordova, California, United States Turning Point Community Programs Full time

    Job OverviewPosition: Field Service TechnicianCompany: Turning Point Community ProgramsKey Responsibilities:Setting up, installing, and managing both hardware and software across various sites.Collaborating with external service providers.Ensuring the effective functioning of information systems and operational frameworks.Overseeing server infrastructures...