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Nurse Manager Call Center

5 months ago

Atlanta, United States Department Of Veterans Affairs Full time
Summary

The Atlanta VA Healthcare System is seeking Registered Nurses for the position of Nurse Manager for the Call Center Service line



Duties

Nurse Manager Duties:

Supervisory authority, responsibility, and accountability for the 24/7 operations, ensuring personnel provide timely nursing care which complies with accepted standards of clinical practice. Continuing responsibility for all the following functions: (1) Planning work to be accomplished within nursing, setting priorities and preparing schedules for completion of work; (2) Assigning work to nursing based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of subordinates; (3) Evaluating the performance of assigned nursing staff; (4) Making recommendations for appointments, advancements or reassignments of assigned nursing staff; (5) Giving advice, counsel, or instruction to assigned nursing personnel on work and administrative matters; (6) Hearing and resolving complaints of nursing personnel and referring more serious complaints not resolved to higher level supervisors; (7) Recommending and/or taking disciplinary action where appropriate; and (8) Identifying developmental and training needs of nursing personnel and providing or making provision for such development and training (VA Handbook 5007, Part III, Chapter 8).

Responsible for maintaining continuous accreditation readiness of his/her program. Responsible for performance improvement data, customer service/patient satisfaction, patient, and employee safety, interviewing applicants, employee relations, standards of care and practice, the work environment, and accreditation and regulatory standards. Actively develops and manages collaborative partnerships with physicians and other clinicians. Responsible for nurse staffing of program on a continual basis (24/7), ensures staffing meets established nurse staffing requirements, and works with other Nurse Managers to identify and share resources. Responsible for time scheduling of the unit and mentoring and coaching staff. Handles employee conduct and performance issues and completes recurring reports and performance evaluations in a timely manner. Participates on service and VISN committees and task forces to improve nursing practice and patient care. Identifies educational needs of staff and ensures that these needs are addressed. Has an integral role in supporting and facilitating student nurse clinical experiences, as well as orienting and/or precepting new Nurse Managers. Works in partnership with the bargaining partners and adheres to Equal Employment Opportunity (EEO) principles. Will designate a cross-covering Nurse Manager in his/her absence to handle administrative and clinical issues, such as staffing coverage, granting leave, and patient and/or staff issues.

Work Schedule: Various schedules- may be required to work evenings, weekend, and holidays
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process
Virtual: This is not a virtual position.
Relocation Incentives: Maybe Authorized for highly qualified candidate
EDRP Authorized: Contact Paulette Holland, paulette.holland@va.gov, the EDRP Coordinator for questions/assistance
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required