Call Center

7 months ago


Atlanta, United States Chicken Salad Chick Full time

**Description**

Responsibilities

+ Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.

+ Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.

+ Accurately entering data into the order entry system to facilitate seamless order processing.

+ Adhering to standard work practices to ensure professional and consistent service delivery.

+ Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.

+ Proactively addressing and resolving customer issues, including order fulfillment and information requests.

Requirements

+ 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.

+ Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).

+ Previous experience with SAP or other Order Management Systems is advantageous but not mandatory.

+ Familiarity with Salesforce.com is a plus but not required.



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