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Call Center Agent

1 month ago

Atlanta, United States Net Commesh Full time
Job Title: Call Center Agent
Location: Atlanta, GA
Job Type: Full-Time
Department: Customer Service
Reports to: Call Center Supervisor/Manager
Job Summary:

We are looking for a Call Center Agent who is passionate about providing excellent customer service and can handle a fast-paced work environment. The successful candidate will be responsible for responding to customer inquiries, resolving issues, and providing product or service information in a professional and courteous manner. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities:
  • Handle inbound and outbound calls: Respond to customer inquiries, complaints, and support requests efficiently and professionally.
  • Provide excellent customer service: Listen actively to customer needs and provide clear and accurate information regarding company products or services.
  • Resolve issues: Troubleshoot and resolve customer complaints or escalate complex issues to the appropriate departments.
  • Maintain records: Accurately document all customer interactions, issues, and resolutions in the company's database.
  • Meet performance targets: Achieve and maintain call center metrics such as call handling time, first call resolution, and customer satisfaction ratings.
  • Upsell and cross-sell: Identify customer needs and recommend relevant products or services that may benefit them.
  • Collaborate with team members: Work closely with colleagues and supervisors to ensure consistent and effective service delivery.
Requirements:
  • High school diploma or equivalent (Some companies may prefer post-secondary education).
  • Strong verbal and written communication skills.
  • Ability to multitask and handle stressful situations.
  • Excellent problem-solving and active listening skills.
  • Basic computer literacy and experience with customer relationship management (CRM) software.