Call Center Agent
4 weeks ago
Location: Atlanta, GA
Company: Comsult Connect
Job Type: Full-time
Job Summary: We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. The ideal candidate will have excellent communication skills and a passion for helping customers. As a Call Center Agent, you will be responsible for handling incoming calls, addressing customer inquiries, and providing solutions to ensure customer satisfaction.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues efficiently and effectively.
- Document all customer interactions in the company database.
- Collaborate with team members and other departments to improve customer service processes.
- Meet or exceed performance metrics, including call handling time, customer satisfaction, and quality assurance scores.
- Participate in training sessions and stay updated on product knowledge and company policies.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in using computer systems and software applications.
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