Call Center Agent

4 weeks ago


Atlanta, United States Net Commesh Full time
Job Title: Call Center Agent

Location: Atlanta, GA

Company: Comsult Connect

Job Type: Full-time

Job Summary: We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. The ideal candidate will have excellent communication skills and a passion for helping customers. As a Call Center Agent, you will be responsible for handling incoming calls, addressing customer inquiries, and providing solutions to ensure customer satisfaction.

Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries in a professional manner.
  • Provide accurate information regarding products and services.
  • Resolve customer complaints and issues efficiently and effectively.
  • Document all customer interactions in the company database.
  • Collaborate with team members and other departments to improve customer service processes.
  • Meet or exceed performance metrics, including call handling time, customer satisfaction, and quality assurance scores.
  • Participate in training sessions and stay updated on product knowledge and company policies.
Qualifications:
  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficient in using computer systems and software applications.

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