Call Center Representative
4 weeks ago
Position Title: Call Center Representative
Department: Customer Service
Location: Atlanta, GA
Reports To: Call Center Supervisor/Manager
Job Overview:
We are seeking a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling incoming and outgoing customer calls, providing product and service information, resolving customer inquiries, and ensuring a positive customer experience.
Key Responsibilities:
- Address customer inquiries, concerns, and requests effectively.
- Troubleshoot and resolve customer complaints or escalate them to appropriate departments.
- Follow up on customer inquiries to ensure complete resolution.
- Maintain accurate customer records by updating information in the company database.
- Meet or exceed individual and team performance targets such as call quality, handling time, and customer satisfaction.
- Participate in training sessions to stay up-to-date on products, services, and company policies.
- Collaborate with team members to improve customer service processes and overall customer satisfaction.
- High school diploma or equivalent.
- Strong communication skills, both verbal and written.
- Ability to handle stressful situations and work in a fast-paced environment.
- Proficiency in computer systems, including CRM software and basic data entry skills.
- Strong problem-solving skills and attention to detail.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
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