MRI Call Center Representative

1 month ago


Atlanta, Georgia, United States Ortho Sport and Spine Physicians Full time
Job Summary

Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice with clinics in multiple states.

We are seeking a highly skilled and patient-focused Call Center Agent to join our team. The successful candidate will be responsible for handling inbound and outbound calls related to MRI appointments, providing exceptional service to our patients, and ensuring a seamless experience.

Key Responsibilities
  • Engage in active listening with callers, confirming or clarifying scheduled MRI appointments
  • Utilize EMR, spreadsheets, and provided materials to efficiently manage appointments
  • Answer or make calls to patients regarding MRI appointments
  • Schedule, reschedule, and manage MRI appointments
  • Meet performance quotas
Requirements
  • Knowledge of HIPAA and OSHA standards as they relate to the job
  • Proven ability to maintain confidentiality and handle sensitive information
  • Attention to detail, ability to multitask, and take ownership of assigned tasks
  • Ability to work independently and as part of a team
  • Previous experience in customer service, preferably in a call center environment
  • Strong phone and verbal communication skills
Education and Experience
  • High school diploma or equivalent
  • 1-3 years of experience in a call center environment
  • Good data entry and typing skills
  • Bilingual


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