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Key Holder, Full-Time

4 months ago

Miami, United States Versace Full time

Metropolitan Area - Miami, Ft. Lauderdale and West Palm Beach

Reports to General Manager.

Responsibilities include:

  • Be a Brand Ambassador by providing an exceptional client experience.  Embrace and promote our Retail Excellence Program with our clients and staff alike
  • Meet & exceed sales goal targets (daily, monthly, yearly)
  • Meet & exceed targets for client data capture
  • Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: (sales, UPT, ATV)
  • Maintain client relationships through after sales service: not limited to but to include thank you notes, follow up phone calls, follow through of product repair or maintenance
  • Support the team in generating new client relationships while maintaining those that are existing
  • Support the business through maintenance of daily operations such as, but not limited to, opening & closing the registers, visual maintenance, inventory tasks
  • Set the example of operation excellence by following policies & procedures, while elevating the standards through usage of the proper tools & equipment
  • Support the business by maintaining seamless inventory operations throughout the day
  • Open and close consignments
  • Process returns and exchanges
  • Ability to communicate effectively & build strong partnerships with clients, peers, and management
  • Develop business driving initiatives, contests and events
  • Support the sales team through various coaching & training techniques

Qualifications include:

  • Minimum of three years of experience in a retail environment
  • Full understanding of specialty retail and a proven track record in clientelling.
  • Ability to thrive in a high paced retail environment.
  • Ability to multi-task with ease while maintaining a balance of daily responsibilities
  • A powerful and electrifying personality that is entrepreneurial and sales focused

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V