Key Holder Assistant
5 days ago
We are seeking a highly motivated Key Holder to join our team at Little Words Project. As a Key Holder, you will play a vital role in helping to run our Miami location and contribute to the success of our store.
Key Responsibilities:
- Work closely with the Store Manager and Assistant Store Manager to drive team performance and achieve sales goals
- Open and close the store independently, ensuring a smooth and secure operation
- Manage in-store beading appointments and facilitate special events, such as in-store parties
- Monitor and maintain store inventory, communicating product needs to the Inventory Lead
- Coach and support new and existing Sales Associates, helping them to develop their skills and knowledge
- Provide exceptional customer service, answering questions and resolving issues related to merchandise and store policies
- Process transactions accurately on the POS system
- Maintain a tidy and well-stocked sales floor, ensuring a positive shopping experience for customers
- Assist in maintaining backstock and setting up merchandise on the sales floor
- Operational tasks, such as inventory intake, visual merchandising, clienteling, and KPIs
- Assist customers at the bead-your-own bracelet table by tying their bracelets
- Fulfill in-store custom orders by beading bracelets and contacting customers when the order is complete
Requirements:
- 2+ years of retail experience
- 2+ years of customer service industry experience
- Strong interpersonal and communication skills
- Desire to be creative in terms of the beading table and capturing content
- Problem-solving attitude
- Ability to work weekends and holidays
- Passion for learning and sharing Little Words Project's core values, including positivity and kindness
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