Student Service Representative

2 weeks ago


Miami, United States AEG Full time
The Role

We are seeking a highly motivated and customer-focused Student Service Specialist to join our team at the University of Miami. As a key member of our Legends team, you will be responsible for providing exceptional service to all ticket holders, building relationships, and driving revenue.

Key Responsibilities
  • Provide top-notch customer service to ticket holders, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist Senior Ticket Service Representatives and Director, Service in the sales and service of ticket holders, including coordinating and executing service and sales calls.
  • Work closely with colleagues to achieve sales and service goals, ensuring a positive and seamless experience for all customers.
  • Effectively use Salesforce CRM to accurately record all client and prospect interactions, ensuring data integrity and accuracy.
  • Assist with administrative tasks, such as data entry and reporting, to support the team's efforts.
  • Participate in special projects and duties as assigned by Director, Service, to contribute to the team's success.
Requirements
  • Ability to work a combination of weekday, evening, and weekend shifts, including events and game days.
  • Demonstrated capacity to manage relationships with colleagues, season ticket holders, alumni, and current donors to deliver effective results.
  • Proven interpersonal, organizational, and communication skills, including written and verbal presentation.
  • Ability to provide own transportation to the Legends office.
Working Conditions

This role is based on-site at the Legends office, with regular interaction with colleagues, ticket holders, and other stakeholders. The physical demands of this role include sitting, talking, hearing, and using hands to handle controls, with occasional standing, walking, and stooping.



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