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Operations Manager

3 months ago

Chicago, United States Baird & Warner Full time

About Our Team

Small and Mighty. Gritty. Hands On. Dedicated. Hard Working. Intelligent. Caring. Pretty Darn Fun. We've got big goals & we're going places - and we're looking for someone that does as well. This isn't a job, it's a career, and growth opportunities await as we grow. Want to come along?

About The Job

As Operations Manager, you have a key role in operating our top-producing team. This role has a strong career development track for someone who wants to grow as our business does, and elevate to managing staff in the future.

Operations is the backbone of what we do - and you'll serve not only as our lead administrator but as our listing manager. It's your job to keep many of our parts moving smoothly. You are the first person a client interacts with, and you'll set the tone of our 5-star experience. You'll help our agents & team leader prepare for key client appointments and keep our database organized. You'll also oversee our gifting & marketing programs, designed to build our business. When our other admins are out, you'll back them up in scheduling & transaction management.

What We're Looking For?

We're looking for someone seeking a career, and the chance to build & grow with a dynamic team. Someone who is dedicated to providing a 5-Star experience through white-glove customer service. We're fun, hard-working people - we hope you are too.

You should bring a can-do attitude, and be a self-starter - once you're trained, you can run with the ball. You don't need to be dictated every task. A sense of independence and a bit of a 'take charge' attitude are keys, and the desire to grow as a manager, eventually managing staff members.

No two days on our team are usually the same - so you should be comfortable in the grey area. Your job is to bring order - and manage through change and occasional chaos. You should be resourceful, enjoy doing good work and being appreciated for it, and not timid.

Some evenings & weekends may be required. You must have real estate experience in Chicago and be a licensed Real Estate Broker in the State of Illinois. If you don't have prior real estate experience, we kindly ask that you do not apply. Applicants must also have a working vehicle and be able to commute to work in our Lincoln Park Office. This is an in-office position.

Responsibilities

  • Plan & coordinate client retention/gifting program
  • Database management - keep all mailing lists up to date and process weekly & monthly mailers
  • Listing management - secure all required documents & work with condo associations and sellers on ensuring all information is available & accurate prior to going live with any property for sale
  • Answer phones, copy & collate & general administrative office tasks
  • Create marketing/sales presentations for client appointments
  • Participate in weekly team meetings & create agendas/training plans
  • Conduct weekly client calls
  • Manage inventory of team staging supplies
  • Other administrative duties, as assigned, including backing up scheduling & transaction coordinators during vacations.

Musts:

  • Punctual
  • Detailed
  • Highly organized-you love a checklist
  • You know how to prioritize and work efficiently
  • Listen, Adapt & Execute - Quickly
  • Professional Phone Etiquette
  • Able to Make Quick and effective decisions and solve problems.
  • Strong Knowledge of Microsoft Office Suite of Products (Word, Excel, Outlook) and internet skills
  • Strong Written & Verbal Communication
  • Experience with Canva a plus

Weekly Schedule

The schedule for this position is Monday through Friday, 8:30am-5:00pm. Some evenings may be necessary, from time to time, with advance notice. This is an in-office position in Lincoln Park.

Salary Range:

$55-70K. Commensurate with experience.