Medical Support Assistant

3 weeks ago


Loma Linda, United States Veterans Health Administration Full time

MSAs interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction. Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Loma Linda VA Health Care System Hiring Managers.

Typical duties include but are not limited to:
Customer service and answering and returning calls to Veterans and provider offices.
Scheduling, canceling, re-scheduling patient's appointments and/or consults
Entering no-show information
Monitoring outpatient appointments for areas of responsibility
Obtaining medical information from patients
Coordinating information and actions related to patient care and services
Verifying and updating demographics and insurance information
Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
Other duties as assigned

Work Schedule
: Monday - Friday (8:00am - 4:30pm)


Telework
: Not eligible


Virtual:
This is not a virtual position.


Relocation/Recruitment Incentives
: Not Authorized


Fi
nancial Disclosure Report:
Not required



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