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Pediatric Medical Assistant/Patient Service Representative
2 months ago
The Pediatric Medical Assistant/Patient Service Representative performs patient-oriented procedures with the ability to work with and evaluate specific age groups and tasks at all Pediatric Clinic sites within the scope of their education and training, under the supervision of a physician or licensed staff person. As a Patient Service Representative, monitors and controls patient flow for check-in, check-out, and appointment procedures. Requires travel to off-site clinics. Performs other duties as needed.
Responsibilities:- Performs patient-oriented procedures with the ability to work with and evaluate specific age groups and tasks.
- Monitors and controls patient flow for check-in, check-out, and appointment procedures.
- Requires travel to off-site clinics.
- Performs other duties as needed.
- High School Diploma or GED required.
- Graduate of a Medical Assistant (MA) program required.
- Minimum six months Medical Assistant, customer service, general office and/or Receptionist vocational training experience required.
- Minimum one year front and back office outpatient clinic experience required.
- Knowledge: Outpatient clinic front and back office practices and policies.
- Essential Technical/Motor Skills: Able to read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer and software programs necessary to the position; troubleshoot and calibrate patient care equipment.
- Essential Interpersonal Skills: Able to relate and communicate positively, effectively, and professionally with others; be assertive and consistent in following and/or enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction.
- Essential Mental Abilities: Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently with minimal supervision; perform basic math functions; manage multiple assignments effectively; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail.
- Essential Sensory Abilities: Able to distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place/patient care; see adequately to read computer screens, medical records, and written documents necessary to position; discern temperature variances through touch.
- Medical Assistant certification preferred.
- Basic Life Support (BLS) certification from the American Heart Association (AHA) required.
Loma Linda University Health is a Seventh-day Adventist, faith and values-based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.
About the Team:We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law.
