Sales Operations Specialist

1 month ago

Greensboro, United States Volvo Financial Services Full time
Come Grow with us

We are seeking a Sales Operations Specialist to work with us in the Truck Financial Services division of Volvo Financial Services. This is an onsite position located in Greensboro, NC. We are looking for career minded team members who want to work alongside us working elbow-to-elbow with our team to learn the business and grow a career in sales. Are you a recent college graduate with a degree in Business or Marketing? Is detail and accuracy a strength for you? Do you have experience serving customers either in a summer job, internship or work-study position. We are seeking high energy go-getters interested in a corporate career in sales with some of the most revered and beloved brands in the world. Come join the Volvo Group

What You Will Do

The Sales Operations Specialist will report to the Director of Commercial Operations for Truck Financial Services in Greensboro, NC. Sales Operations Specialists are responsible for preparing documentation and/or verifying the accuracy of documents prepared internally or by our dealers, for all customer financing and programs offered by Volvo Financial Services USA (VFS USA). The role is responsible for managing the retail contract documentation process for the Truck Sales channel, ensuring timely and accurate processing of retail contracts. They provide the highest level of customer support to VFS dealer and customer portfolios in the US. In this role, you will create a best-in-class customer experience by ensuring positive and flawless customer onboarding with VFS.

Responsibilities

  • Manage and audit documentation preparation and execution, including communications with dealers, customers, District Finance Managers, and legal counsel.
  • Actively engage with commercial field and inside sales teams to achieve commercial targets.
  • Ensure accuracy and sufficiency of all contract package submissions.
  • Track and follow-up on any missing items ensuring documentation packages are ready for funding in a timely manner.
  • Manage reporting, communications, and exceptions proactively
  • Approach the position with a continuous improvement mindset, identifying areas for improvement and contributing to the implementation of improvements.
  • Manage and proactively support both internal and external customers by providing a superior level of service as well as a proactive and educational approach to industry issues and concerns.
  • Assist with completing various Contract and Asset management tasks relating to insurance, titles, UCC and contract file management required to complete each transaction.
  • Lead in training on all systems and processes within Sales Operations.
  • Active member of a cross-functional team to gain a detailed understanding of their processes and procedures and how they relate and influence the overall Customer Experience.
  • Participate in defining the business requirements for designing and testing a state-of-the-art system to streamline the deal flow process and maximize turnaround times.
  • Assist Legal Counsel in identifying opportunities to streamline our documentation packages.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Education and Experience

  • BA or BS in Business or Marketing a plus.
  • High attention to detail and accuracy and ability to validate documentation is error free.
  • Experience managing customer issues including proactive problem-solving, research, and analysis with a focus on win-win solutions.
  • Proven organizational skills with the ability to prioritize work and effectively work on multiple tasks in a fast paced, demanding environment.
  • Experience working in a professional environment where sound business judgment, attention to detail, a fast pace and a flexible and adaptable approach are valued.
  • Demonstrated high level of integrity, energy, and a positive customer and quality focus with ability to work within a team environment.
  • Proven written, verbal, and interpersonal communication skills.
  • Fluency in reading, writing and speaking English; additional languages a plus.
  • Prior captive equipment finance and leasing company experience preferred.
  • Credit, accounting, and pricing knowledge and experience is a plus.

Special Note: We are seeking talent located in daily commutable distance to our North American Headquarters in Greensboro, NC. This position is not eligible for relocation.

Required Competencies And Skills

All VFS USA employees should be at the skilled level (or working towards the skilled level) for the following competencies:

  • Action Oriented: Full of energy for challenges and not fearful of acting. Seizes opportunities and has a proactive approach. Ability to coordinate and organize multiple transactions and deadlines.
  • Customer Focus: Establishes and maintains effective relationships with customers and colleagues and gains their trust and respect.
  • Integrity and trust: Seen as a direct, truthful individual who presents facts in an appropriate and helpful manner, keeps confidences and admits mistakes. Exercises good judgment and decision-making abilities.
  • Learning on the fly: Learns quickly when facing new problems and is a versatile learner open to change and quickly grasps the essence of ideas. Self-directed with the ability to adjust in a dynamic environment
  • Peer relationships: Can solve problems with peers and is seen as a team player who easily gains trust and support of peers and encourages collaboration. Excellent interpersonal skills and the ability to work cross-functionally and within a team. Works well with employees at all levels of the company and has the ability to function and build relationships in a highly matrixed environment
  • Perseverance: Pursues everything with energy, drive, and a need to finish
  • Self-development: Personally committed to and actively works to continuously improve him/her
  • Standing alone: Can be counted on and is willing to be the only champion for an idea or work alone on a tough assignment. Conveys self-confidence and positions self as a value-added resource
  • Technical learning: Can learn new skills and knowledge quickly and is good at learning a new industry, company, product, or technology

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits. You will enjoy:

  • Competitive base pay
  • Comprehensive medical, dental and vision insurance
  • Generous PTO
  • Tax deferred retirement plans, varied by business; 401(K) with company match
  • Global organization with expansive career growth opportunities
  • Volvo Group University for professional and personal development
  • Workplace health/wellness and reimbursement programs
  • On-campus fitness center and café
  • Avid approach to Sustainability
  • Culture with a passion for Diversity, Equity, and Inclusion for all
  • We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and per sonal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.

Volvo Group North America is an Equal Opportunity Employer

EOE/M/F/D/V

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The above statements are intended to describe the general level of work being performed by persons assigned to the classifi cation. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets.

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