Guest Services Associate

3 weeks ago

Harrisburg, United States Hilton Garden Inn Harrisburg East Full time

Summary

Accommodates Guests of the hotel by performing the following duties:

Essential Duties and Responsibilities include the following:

Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.

Perform daily front desk tasks including check-in, check-out, posting, corrections, printing reports, room status, room availability, creating, and modifying groups, Guest/Group messages and hotel room block

Answer inquiries about hotel services; shopping, dining, entertainment, travel, transportation and tours, makes reservations, arranges babysitting services, and sells seasonal tickets when available (i.e. Hershey Park, etc.) answers, screens, and routes calls.

Answer telephone calls promptly, politely in accordance to the Hilton Brand Standards, and transmits and receives telephone messages.

Complete Daily Shift Checklist, keeps records of room availability and Guest’s accounts.

Responsible for maintaining accurate Front Desk cash drawers/Posts charges such as room, sundry items, fax, copy and telephone. Computes bill, collects payment, and makes change for Guests. Deposits Guest’s valuables in safe deposit box at their request.

Records and delivers all wake up calls.

General cleaning and up keep of the hotel may include:

Helping in the Laundry Breakfast set-up

Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma or General Education Degree (GED); or 1 year related experience and/or training in a similar capacity; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Hilton Brand Training required upon hire CPR Certification – will train RAMP Certification – will train

Safety Policies and Practices

The Team Member in this position is responsible for following Willow Valley’s safety policies and procedures, promoting safety, and identifying areas for improvement. The Team Member must be knowledgeable about and follow Willow Valley’s Safety Manuel. The Team Member will be reviewed annually on workplace safety.

Computer Skills

General Computer Skills with experience using Word, Excel, Outlook Email, Kronos, and Hilton OnQ or PEP.

Complexity & Judgment

Work requires performing routine tasks that are related.  Problem solving occurs as a regular part of the job. Established practices and procedures are not always available to address all situations.  Individual judgment is used on a regular basis.

Guest & Team Member Relations

This position interacts with Guest and Team Members on a regular basis dealing with routine matters.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Physical Demands

The employee frequently is required to stand and walk. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate.

Part Time Benefits Offered:

Dental Insurance Vision Insurance Matching 401(k) Employee Assistance Program Optional Life Insurance Hotel Discount Program Fun Work Environment

Willow Valley Associates is an Equal Opportunity Employer.

Source: Hospitality Online

  • Guest Services Supervisor

    3 weeks ago

    Harrisburg, United States Hilton Garden Inn Harrisburg East Full time

    SummaryCoordinates front office activities of hotel and resolves problems arising from Guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through fellow Team Members. Responsible for ensuring 100% Guest Satisfaction.Essential Duties and Responsibilities include...

  • Guest Services Representative

    2 weeks ago

    Harrisburg, Pennsylvania, United States Best Western Premier, the Central Hotel Full time

    Job OverviewPosition Summary: The Front Desk Agent is responsible for ensuring an outstanding experience for guests at Best Western Premier, the Central Hotel by consistently providing warm, personalized service at the reception area. This role adheres to all relevant health and safety regulations to promote the well-being of guests, staff, and the...

  • Guest Services Manager

    7 days ago

    Harrisburg, Pennsylvania, United States PM Hotel Group Full time

    Position Overview: As a pivotal member of the hotel's operations, you will oversee the front office team, ensuring exceptional guest experiences.Key Responsibilities: - Lead and mentor the front desk staff, fostering a collaborative environment. - Manage daily operations at the front desk, ensuring smooth and efficient service. - Address guest inquiries and...

  • Guest Services Representative

    2 weeks ago

    Harrisburg, Pennsylvania, United States Best Western Premier, the Central Hotel Full time

    Job OverviewPosition Summary: The Front Desk Agent plays a crucial role in ensuring a memorable experience for guests at Best Western Premier, the Central Hotel. This position is responsible for delivering outstanding service at the front desk while adhering to all health and safety protocols.Key Responsibilities:Maintain guest confidentiality and ensure...

  • Guest Services Supervisor

    7 days ago

    Harrisburg, Pennsylvania, United States PM Hotel Group Full time

    Key Responsibilities: As the pivotal figure in the hotel's front office, you will oversee daily operations and ensure exceptional guest experiences.Leadership Role: In your capacity as the front desk supervisor, you will lead a dedicated team, fostering collaboration and efficiency.Team Development: You will be instrumental in training and mentoring front...

  • Guest Services Representative

    2 weeks ago

    Harrisburg, Pennsylvania, United States Best Western Premier, the Central Hotel Full time

    Job OverviewPosition Summary: The Front Desk Agent plays a vital role in ensuring that guests receive outstanding service during their stay. This position is responsible for providing a welcoming atmosphere and addressing guest needs with professionalism and care.Key Responsibilities:Maintain the confidentiality and security of guest information at all...

  • Guest Services Manager

    2 weeks ago

    Harrisburg, Pennsylvania, United States PM Hotel Group Full time

    Position Overview: As a pivotal member of the hotel management team, you will oversee the front office operations, ensuring a seamless guest experience.Key Responsibilities: - Lead and inspire the front desk team to deliver exceptional service. - Foster a collaborative environment that promotes teamwork and efficiency. - Manage daily operations at the front...

  • Guest Room Cleaner

    2 weeks ago

    Harrisburg, Pennsylvania, United States Springwood Hospitality Full time

    Position Title: Housekeeping Attendant As a vital member of our team, you will ensure that guests receive the highest standard of service throughout their stay. Key Responsibilities: Perform daily cleaning and preparation of vacant and occupied guest rooms to ensure they meet our quality standards. Thoroughly clean all areas including lighting fixtures,...

  • Housekeeping Associate

    2 days ago

    Harrisburg, Pennsylvania, United States Springwood Hospitality Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at Springwood Hospitality. As a Housekeeping Associate, you will be responsible for providing exceptional service to our guests by ensuring their rooms are clean and comfortable.Key Responsibilities:Provide exceptional service to guests by ensuring their...

  • Customer Service Associate

    2 weeks ago

    Harrisburg, Pennsylvania, United States Reef Technology Inc. Full time

    Position: CashierLocation: Harrisburg, Pennsylvania, United StatesDepartment: Parking TeamEmployment Type: Part-TimeJob Overview:As a Cashier, you will play a vital role in ensuring a positive experience for our guests. Your responsibilities will include:Welcoming guests with a friendly demeanorAddressing inquiries and resolving concerns...

  • Guest Relations Cashier

    2 weeks ago

    Harrisburg, Pennsylvania, United States Reef Technology Inc. Full time

    Position: CashierLocation: Harrisburg, Pennsylvania, United StatesDepartment: Parking TeamEmployment Type: Part-TimeJob Overview:As a Cashier, you will play a vital role in ensuring a positive experience for our guests. Your responsibilities will include:Welcoming guests with a friendly demeanorAddressing inquiries and resolving concerns...

  • Guest Care Sales Specialist

    3 months ago

    Harrisburg, United States Monro Auto Service and Tire Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service...

  • Store Associate

    1 month ago

    Harrisburg, United States Curaleaf Full time

    Store Associate Type of Work: Part-Time Shift Availability: Mornings, nights, weekends, holidays Hourly Pay Rate: $16.00/hour Location: 7040 Jonestown Rd, Harrisburg, PA 17112 Curaleaf Culture: At Curaleaf, we have a passionate commitment in everything we do. From innovative products to promoting social justice, from environmental sustainability to...

  • Client Service Associate

    2 weeks ago

    Harrisburg, Pennsylvania, United States S&T Bancorp Full time

    Position OverviewThe Client Service Associate plays a vital role in delivering exceptional service to our customers. This position involves managing a customer service window where you will assist clients with a range of transactions, ensuring their needs are met with professionalism and efficiency.Key ResponsibilitiesProvide high-quality service to...

  • Guest Experience Coordinator

    2 days ago

    Harrisburg, United States Commonwealth of Pennsylvania Full time

    THE POSITION Are you someone who thrives on excellence, has a keen eye for cleanliness, and radiates positive energy? If that sounds like you, then you are in luck! The Governor's Residence Office is seeking a full-time Guest Experience Coordinator to provide a wide variety of domestic and personal duties for the Governor, the First Family, and guests....

  • Cashier / Customer Service Associate

    3 months ago

    Harrisburg, United States Mach 1 Stores Full time

    Job DescriptionJob DescriptionGET PAID EVERY WEEK! 25 CENT PAY INCREASE EVERY 90 DAYS IN 2024!!Mach 1 Stores of Harrisburg, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer service rockstar and cashier master looking for a positive...

  • Cashier / Customer Service Associate

    3 months ago

    Harrisburg, United States Mach 1 Stores Full time

    GET PAID EVERY WEEK! 25 CENT PAY INCREASE EVERY 90 DAYS IN 2024!!Mach 1 Stores of Harrisburg, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer service rockstar and cashier master looking for a positive environment? Do you like to be where the...

  • Food Service Ambassador

    5 days ago

    Harrisburg, Pennsylvania, United States Applebee's Grill & Bar Full time

    About Applebee's Grill & BarWe're a casual dining restaurant chain that's been serving up delicious food and drinks for over 40 years. With almost 2,000 locations in the U.S. and around the world, we're a leader in the industry.Our CultureWe're a fun and dynamic team that's passionate about providing an exceptional dining experience for our guests. We're...

  • Event Service Attendant

    2 weeks ago

    Harrisburg, Pennsylvania, United States Best Western Premier, the Central Hotel Full time

    Job OverviewPosition Summary: The Event Service Attendant plays a crucial role in enhancing the experience of guests at Best Western Premier, the Central Hotel by providing outstanding and personalized service during food and beverage functions. This position adheres to all health and safety regulations to ensure the comfort and safety of guests, team...

  • Cross-dock Associate

    2 months ago

    Harrisburg, Pennsylvania, United States Saddle Creek Logistics Services Full time

    Why Work for Saddle Creek?Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If...