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California, United States Motion Recruitment Full time
Terrific Long-Term Contract Opportunity with a FULL suite of benefits

Our client is looking for a SAP OTC Retail - Returns/Refunds Specialist for a 6-month contract and will be working remotely.

Join the team at this Fortune 500 communications provider that's been around for nearly a century and be part of a mission to improve people's lives by connecting them to the power of the digital world.

Contract Duration: 6 Months
Required Skills & Experience
  • Knowledge, deep understanding, and experience of Enterprise Resource Planning software – (SAP).
  • Knowledge and certification in SAP Technology.
    • Experience in Guiding and providing training to End Users around SAP- software solutions.
    • Experience in SAP software in different industries with different functionalities of the Business.
    • Computer/IT Analyst application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications experience in SAP technology.
    • Design, development, documentation, analysis, creation, testing, or modification of computer systems or programs in SAP Technology, including prototypes, based on and related to user or system design specifications experience. What You Will Be Doing Daily Responsibilities:
      • Lead the design and implementation of Returns and Refund processes in a live SAP S/4HANA system.
        • Take ownership of the migration of these processes to S/4HANA and ensure the new processes are implemented as per the customer’s requirements.
        • Collaborate with business stakeholders to gather and analyze requirements for returns and refunds across multiple channels, including e-commerce, in-store, and mobile.
        • Configure and customize SAP S/4HANA to meet the business requirements for returns and refund processes.
        • Ensure seamless integration with other SAP modules (SD, MM, FI), ordering systems, inventory management systems, and middleware applications. Also ensures the integrity of the existing solution is maintained.
        • Work closely with 3PL providers to integrate their systems and processes with SAP S/4HANA.
        • Develop and execute test plans to ensure the successful implementation of returns and refund processes.
        • Provide expertise in the integration of returns and refund processes with omnichannel retail operations.
        • Conduct training sessions and create documentation to ensure smooth knowledge transfer to end-users and support teams.
        • Troubleshoot and resolve issues related to returns and refund processes.
        • Ensure compliance with industry standards and best practices in returns and refunds management.
        • Coordinate with cross-functional teams to ensure seamless integration and data consistency across the SAP system.
        • Manage project timelines, deliverables, and stakeholder expectations.

          Applicants must be currently authorized to work in the US on a full-time basis now and in the future.