Guest Services Concierge, Guest Services, Full Time, Days

2 months ago

Miami, United States Jackson Health Full time

Department: Guest Services

Address: 1611 NW 12th Ave, Miami, FL 33136

Schedule Details: 8:00 AM - 4:30 PM, Full Time, Days

Why Jackson

Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.

Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.

Summary

  • The Guest Services Concierge represents the hospital to the community at large. 
  • They welcome customers to the Medical Center providing directions and non-medical translations as necessary. 
  • They also ensure that patients, family members, visitors and employees are treated in an efficient and professional manner, with the utmost respect and courtesy. 
  • Responsibilities may vary based on assigned area and will include the operation of standard office equipment for which no previous training is required. 
  • May support during any visit or admission to the hospital of pre-designated patients, and all pre-visit / post-visit support and arrangements. 
  • This position acts in a confidential capacity to assist or aid department management.

Responsibilities

  • Provide excellent customer service by resolving concerns or working as a liaison with other JHS employees as necessary. 
  • Greets visitors and patients to the Medical Center. 
  • Translates and offers visitors directions to patient rooms, clinics and offices, and other general information as needed. 
  • Interacts effectively and compassionately with patients, surgeons, families, visitors and co-workers. 
  • May check with management and Team Leaders regarding updates, room changes, discharged patients, surgical patients & the locations where families have been accommodated based on assigned area. 
  • Appropriately and accurately utilizes the JACKS / Cerner system for retrieving patient information. 
  • Assist in transporting patients arriving for an appointment by wheelchair as needed. 
  • Function as a receptionist for Guest Services, which may include not but limit to assists clinical teams in registering new patients for appointments. 
  • Act as a liaison for guests and in-office coordinator. 
  • May coordinate the weekend and Holiday calendar to ensure adequate coverage based on the assigned area. 
  • Maintains the log with identified family/guests for facilitating communication between staff and patient family/guests. 
  • Incumbent working at MTI may require to: review daily admissions of domestic and international patients and keeps a record of monthly, pre-scheduled, ER or transfer cases that were relayed by referrals or by management; goes over the surgical & pre- patients on calendar with the Team Leaders of the morning shifts; and read Cerner/OTTR reports from the previous night, ensuring that follow ups were completed and checking for additional follow ups that may need to be addressed with the clinical team based on assigned area. 
  • Perform other duties as assigned based on area including but not limited to providing coverage for the service desk and referral desk. 
  • Responsible for answering and appropriately forwarding all incoming calls. 
  • Takes accurate messages providing name, telephone number, time of call and appropriate information. May assist in setting up training classes for new hires and conducts training accordingly to ensure high level patient satisfaction as needed. 
  • Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.

Experience

Generally requires 1 to 3 years of related experience.

Education

High School Diploma is Required.  Bachelor's Degree is Strongly Preferred.  Bilingual preferred.

Credentials

Valid license or certification is required as needed, based on the job or specialty.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  • Guest Services Concierge, Guest Services, Full Time, Days

    2 months ago

    Miami, Florida, United States Jackson Health Full time

    Department: Guest ServicesAddress: 1611 NW 12th Ave, Miami, FL 33136Schedule Details: 8:00 AM - 4:30 PM, Full Time, DaysWhy JacksonJackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the...

  • Guest Services Concierge, Guest Services, Full Time, Days

    2 weeks ago

    Miami, Florida, United States Jackson Health Full time

    Department: Jackson Memorial Hospital - Guest Services Address: 1611 NW 12th Ave, Miami, Florida, 33136Shift Details: Full-Time, Days Why JacksonJackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into...

  • Guest Services Concierge, Guest Services, Full Time, Days

    3 weeks ago

    Miami, United States Jackson Health Full time

    Department: Jackson Memorial Hospital - Guest Services Address: 1611 NW 12th Ave, Miami, Florida, 33136Shift Details: Full-Time, Days Why JacksonJackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved...

  • Guest Services Coordinator, Guest Services, Full Time, Days

    1 month ago

    Miami, Florida, United States Jackson Health Full time

    Department: Guest Services Address: 1611 NW 12th Ave, Miami, FL 33136Shift Details: Full Time, DaysWhy JacksonJackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical...

  • Guest Services Coordinator, Guest Services, Full Time, Days

    2 months ago

    Miami, United States Jackson Health Full time

    Department: Guest Services Address: 1611 NW 12th Ave, Miami, FL 33136Shift Details: Full Time, DaysWhy JacksonJackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical...

  • Valet Attendant

    3 months ago

    Miami, United States Evolution Parking & Guest Services Full time

    Job DescriptionJob DescriptionAbout Evolution Parking & Guest ServicesEvolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at...

  • Guest Services Agent

    3 months ago

    Miami, United States G Employment Services Inc Full time

    Job DescriptionJob DescriptionJob Title: Guest Service AgentDepartment: Front DeskReports To: Front Desk SupervisorStatus: Non-ExemptSUMMARY:The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information...

  • Guest Relations Agent

    1 month ago

    Miami Beach, United States Luxury Rentals Full time

    Job DescriptionJob DescriptionSalary: 41,000Job OverviewLuxury Rentals Miami Beach is a leading luxury vacation rental company in Miami. We match impeccable service with a diverse portfolio of luxury properties for our guests to choose from. With over 15 years of experience, we are passionate about all things travel and hospitality. The ideal candidate will...

  • Guest Services Ambassador

    5 days ago

    Miami, Florida, United States EAST Miami Full time

    Job OverviewPosition Title: Lobby Host (Bellman)Department: Guest Experience (GE)Reporting To: Assistant Director of Guest ExperienceRole SummaryThe primary objective of this role is to deliver exceptional service to guests, ensuring their experience exceeds expectations through efficiency and genuine enthusiasm.Key ResponsibilitiesCustomer Service...

  • Guest Services Coordinator

    5 days ago

    Miami, Florida, United States KW Property Management, LLC Full time

    Job OverviewWork Schedule: Mixed shifts / PMKey Responsibilities:We are committed to providing a welcoming environment for all residents and guests. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Welcome guests with a warm and friendly demeanor.Assist the front office manager in onboarding and...

  • Guest Services Supervisor

    5 days ago

    Miami Beach, Florida, United States Vensure Employer Services Full time

    Essential Knowledge, Skills, and Competencies Ability to manage multiple tasks simultaneouslyProficient in Property Management Systems (preferably Room Master)Required QualificationsBachelor's degree in communications, hospitality, tourism, or related fieldsA minimum of 2 years of relevant experienceFluency in both English and Spanish is mandatoryExperience...

  • Resolutions Analyst, Guest Services, Full Time, Days

    1 month ago

    Miami, Florida, United States Jackson Health Full time

    Department: Jackson Memorial Hospital - Guest Services Address: 1611 NW 12th Ave, Miami, Florida, 33136Shift Details: Full-Time, DaysWhy JacksonJackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one...

  • Resolutions Analyst, Guest Services, Full Time, Days

    1 month ago

    Miami, United States Jackson Health Full time

    Department: Jackson Memorial Hospital - Guest Services Address: 1611 NW 12th Ave, Miami, Florida, 33136Shift Details: Full-Time, DaysWhy JacksonJackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved...

  • Director of Guest Services

    1 month ago

    North Miami Beach, United States Newport Beachside Hotel & Resort Full time

    Property Description: Newport Beachside Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk,...

  • Japanese-Speaking Guest Services Coordinator

    4 days ago

    Miami, United States Crew Life at Sea Full time

    Job Overview: The Japanese Language Concierge plays a crucial role in providing outstanding service to Japanese-speaking guests aboard a cruise ship. This position is essential for fostering a welcoming atmosphere and ensuring that guests receive the necessary support and information throughout their journey. Core Responsibilities: Guest Engagement:...

  • Concierge (Part-Time)

    1 month ago

    Miami Beach, United States Adamas Building Services Full time

    Job DescriptionJob DescriptionAdamas Building Services is a specialty company providing property managers with White Glove Services for ALL your property needs 24/7. With a full complement of services for residential and commercial luxury properties, you can count on Adamas to exceed your expectations.Adamas Building Services is looking for an exceptional...

  • Guest Services Attendant

    54 minutes ago

    Miami, Florida, United States JW Marriott Miami Full time

    Job OverviewLocation: JW Marriott MiamiCompensation: HourlySchedule: Full-TimePosition Type: Non-managementBenefits:Health InsuranceDental and VisionPaid Time Off401KParking and Metro ReimbursementTravel Perks and BenefitsRecognition and RewardsGrowth OpportunitiesHoliday PayFree MealsFree UniformsFree Life InsuranceFree Short-term DisabilityMuch...

  • Guest Services Agent

    3 months ago

    Miami, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Miami, FL, US, 33172 Property Name: La Quinta by Wyndham Miami - Airport West Req Id: 18005 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Miami - Airport West location in Miami , Florida . **Job Summary** The Guest Service Agent is responsible for providing...

  • Head of Guest Services

    1 hour ago

    Miami, Florida, United States The Elser Hotel & Residences Full time

    About The Elser Hotel & ResidencesThe Elser Hotel & Residences is a premier luxury condominium hotel located in Downtown Miami. Our hotel offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities, and 5,000 square feet of prime retail space.Job SummaryWe are seeking a highly skilled and experienced Head of Guest Services to...

  • Guest Services Representative

    5 days ago

    Miami Beach, Florida, United States The Gale South Beach Full time

    Job OverviewThe Gale South Beach, Curio Collection by Hilton is seeking enthusiastic and motivated individuals for the role of Front Desk Agent. In this position, you will oversee daily operations at the Front Desk, manage essential tasks and checklists, fulfill guest requests, and serve as a representative of the hotel and its brand.KEY...