Director of Guest Services

Job Summary As Director of Trade Reservations & Guest Services, you will be second in charge of overseeing the entire trade call center operation for the USA with the potential scope of overseeing Global trade call centers. We are looking for someone to lead and manage the reservations team, ensuring seamless operations, exceptional customer service, and...

Guest Services Supervisor Job DescriptionPOSITION SUMMARY:The Guest Services Supervisor is accountable for overseeing all Front Desk operations at a prestigious resort. This role involves directing, implementing, and upholding service standards to guarantee guest satisfaction. The Supervisor also plays a crucial role in security protocols, monitoring, and...

Job SummaryThe Rooms Operations Manager is responsible for assisting in the management of the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This role strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.Candidate...

Essential Knowledge, Skills, and Competencies Ability to manage multiple tasks simultaneouslyProficient in Property Management Systems (preferably Room Master)Required QualificationsBachelor's degree in communications, hospitality, tourism, or related fieldsA minimum of 2 years of relevant experienceFluency in both English and Spanish is mandatoryExperience...

Property Overview:The Newport Beachside Hotel & Resort, situated in a picturesque coastal location, is on the lookout for dedicated professionals to enhance our team. As a prospective candidate, you will have the chance to work in a premier beachfront establishment that prides itself on delivering outstanding service and a tropical getaway experience for our...

Join Our Team as a Guest Services ValetAt Towne Park, we believe that every role contributes to a greater purpose. As a Guest Services Valet, you will play a crucial part in creating memorable experiences for our guests.Your Responsibilities:Provide exceptional vehicle handling and parking services.Ensure the highest level of customer satisfaction through...

Position: Front Desk AgentCompany: Davidson Hospitality GroupOverview: As a vital member of our hospitality team, you will play a key role in ensuring that every guest feels welcomed and valued.Customer Focus: Engage with guests in a warm and friendly manner, providing exceptional service.Experience Creation: Contribute to memorable guest experiences through...

Position: Front Desk AgentCompany: Davidson Hospitality GroupOverview: We are seeking a dedicated individual who thrives in a customer-focused environment.Passion for Service: A genuine enthusiasm for providing outstanding hospitality experiences.Guest Interaction: Play a pivotal role in ensuring guests feel welcomed and valued.Dynamic Atmosphere: Bring a...

Position: Front Desk AgentCompany: Davidson Hospitality GroupOverview: We are seeking a dedicated individual who thrives in a customer-focused environment.Customer Engagement: Be the welcoming presence that greets our guests with warmth and professionalism.Exceptional Service: Play a key role in delivering outstanding experiences that exceed guest...

Front Desk Agent (Full Time)Job Category: Guest ServicesRequisition Number: FRONT04812Job OverviewJoin our dynamic team at Turnberry Associates as a dedicated Front Desk Agent at our newly renovated hotel. We are seeking individuals who are passionate about providing exceptional service to our guests.Key Responsibilities:Welcome and register guests, ensuring...

Position Overview: Pier Guest Services AssociateCompany: Crescent Hotels & ResortsAs a Pier Guest Services Associate, you will play a crucial role in enhancing the visitor experience at our renowned Newport Beachside Hotel & Resort. Your primary responsibilities will include welcoming guests, managing payments for Pier access, and sharing engaging historical...

Job DescriptionJob DescriptionJob Title: Guest Service AgentDepartment: Front DeskReports To: Front Desk SupervisorStatus: Non-ExemptSUMMARY:The Guest Service Agent provides superior guest services including check-in/check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information...

DescriptionOverlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beach service.Shift Pattern: variable with typical shift times from...

Position OverviewKey Responsibilities:The Front Desk Agent plays a crucial role in ensuring a seamless experience for guests from check-in to check-out. This position involves managing guest registrations, handling departures, processing reservations, and preparing financial reports related to front office operations. The agent must collaborate effectively...

Position Overview:As a Guest Services Associate, you will be the first point of contact for our esteemed guests, ensuring a warm welcome and seamless experience throughout their stay. Your primary responsibilities will include:Key Responsibilities:1. Greet and escort guests to their accommodations, providing assistance with luggage and inquiries.2. Inform...

Guest Services RepresentativeLocation: Shelborne South BeachOverview:The Guest Services Representative plays a crucial role in ensuring a seamless experience for our guests at Shelborne South Beach. This position involves managing daily operations at the front desk, fulfilling guest requests, and serving as a key representative of our hotel brand.Key...

Job OverviewPosition Title: Lobby Host (Bellman)Department: Guest Experience (GE)Reporting To: Assistant Director of Guest ExperienceRole SummaryThe primary objective of this role is to deliver exceptional service to guests, ensuring their experience exceeds expectations through efficiency and genuine enthusiasm.Key ResponsibilitiesCustomer Service...

Welcome to the Loews Hotels experience, where we pride ourselves on providing exceptional service in a luxurious environment. Our hotel, recently revitalized with a significant investment, is situated in a prime oceanfront location, offering guests an unforgettable stay. Role OverviewAs a Front Office Agent, you will engage in a variety of guest service...

Guest Services Representative - Concord Hospitality We are in search of individuals who possess a genuine enthusiasm for assisting others. As a Guest Services Representative, you will be at the forefront of our hotel operations, engaging with guests and ensuring their experience is exceptional. Your proactive, attentive, and compassionate approach will...

Additional Information Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY The role of a Runner is essential in creating a memorable experience for our guests. This position involves moving throughout the hotel to ensure that both guests and staff...