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Secretary Area 3
3 months ago
WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Taxpayer Services - Customer Assistance, Relationship and Education - Field Assistance Area 3
The following are the duties of this position at the full working level.
- Receives telephone calls and visitors, determines the nature of business, gives routine and non-routine information, answers questions in accordance with Service policies and operations or directs callers and visitors to appropriate person or office.
- Receives and controls mail and suspense items, routing them directly to the appropriate person or office for action, follows up on outstanding controls and assembles background information before routing mail to the supervisor.
- Prepares and types a variety of correspondence, reports, forms, requisitions, requests for personnel actions and legal documents using an electronic typewriter, word processor, or personal computer.
- Reviews outgoing correspondence for proper format, conformance with procedural instructions, grammar, punctuation, spelling, and attachments.
- Organizes and maintains files and records, manuals, handbooks, and other related materials. Keeps master file updated.
- Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: GS-5 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes: Experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Examples of specialized experience include: providing telephone and receptionist services; Maintaining records; Requisitioning office supplies; Filing material and maintaining office filing system; Receiving and controlling incoming and outgoing correspondence and reports for format, grammar, and punctuation; Writing simple or repetitive, non-technical correspondence such as letters of acknowledgment; Scheduling appointments and preparing notes regarding topics to be discussed; Ability to operate a variety of office hardware and software systems and knowledge and skill applying grammar, spelling, and punctuation.
OR
Bachelors degree or four (4) years of education above high school in any field of study from an accredited college or university.
OR
An equivalent amount of combined education and experience. Only education in excess of 60 semester hours, 90 quarter hours or 1440 classroom hours is creditable toward meeting the specialized experience requirement for the GS-5 level. For example, one full year of academic study (30 semester hours, 45 quarter hours, or 720 formal classroom hours) beyond the second year is equal to 6 months of specialized experience. To be creditable, education must have been obtained in an accredited business, secretarial or technical school, college or university.
For more information on qualifications please refer to . Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click for Foreign Education Credentialing instructions.
- Subject to a 1-year probationary period (unless already completed).
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
- This is a bargaining unit position.
- Tour of Duty: Day Shift, Monday - Friday 8:00 am - 4:30 pm
- In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
- Relocation expenses - No
- Obtain and use a Government-issued charge card for business-related travel.
Though many locations may be listed, you will be limited to a maximum of 3 location choices. Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.
Vacancies to be filled are as follows. Please see location information in the overview section, to find the street address, city and state for each of the Building Codes (BC).
4 Vacancies to be filled at any of these following locations:
LA1340, OK1356, TX0302, TX0224
2 Vacancy to be filled at any of the following location:
TX0298, MO1993
4 Vacancies to be filled at any of these following locations:
IA0112, MN1600, NE0051, SD1317
4 Vacancies to be filled at any of these following locations:
IL0236, IN0133, WI1784, WI1720
2 Vacancies to be filled at any of these following locations:
IN1822, TN0052
The number of vacancies has not yet been determined for the following Post of Duty's. Please see location information in the overview section, to find the street address, city and state for each of the Building Codes (BC). If vacancies become available in these locations, this announcement will be amended, and a new cutoff date will be established to fill the additional vacancies as needed:
IL2337, IL2454, KY0086, MO2011, MO0106, ND0046, TN2070, TX2292, TX0284, TX2754, TX2298, TX0297, TX0230, TX2982
This is an open continuous announcement which allows applicants to apply up to the closing date of the announcement 12/10/2024. This announcement will be used to fill vacancies in the locations listed as they become available for the next 6-months contingent upon funding and space requirements. Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s): 06/04/2024. This announcement may be amended to include additional cut-off dates within the 6-month period if needed, not later than 10 days prior to the additional cut-off date(s). Eligible applicants who apply by the initial cut-off date, will be referred in score order. If additional vacancies exist, remaining applicants will be considered in score order as needed. If the position(s) are no longer needed prior to the closing date, this announcement may be closed early.
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
- Online Application - Questionnaire
- Education - See Education Section above
- Registration/License (if applicable) - active, current registration/license
- High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 12/10/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 12/10/2024.
To preview the Application Questionnaire, please click the following link:
- To begin the application process, click the "Apply Online" button.
- You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
- To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 12/10/2024.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: . Agency contact information IRS Kansas City External Email
Address TS - CARE-Customer Assistance, Relationship and Education
1111 Constitution Ave NW
Washington, DC 20224
US Next steps
Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.