Managed Service Specialist

4 weeks ago

Boca Raton, United States teamworkonline Full time
Who We Are Logitix is the industry leader in the sports and live event ticketing space. We provide our partners with unmatched pricing and inventory strategies, a tailored data and analytics platform, and proprietary technology and tools to maximize revenue yield while broadening distribution.

Logitixâs team of executives includes seasoned primary and secondary market industry veterans that have extensive experience in crafting business plans. These business plans have successfully assisted our partners in achieving incremental revenue while protecting the team brand all while strengthening the core of their business â the season ticket member.

Logitix is ideal for an applicant looking to be part of an energetic and flexible workplace that emphasizes teamwork and personal growth. The Logitix team is looking to add to our roster of industry thought leaders while continuing to provide our partner teams and content rightsholders with best-in-class service and results.
Position Summary
As a Managed Service Specialist, you will be responsible for developing and maintaining relationships with our existing clients on the reseller side of the business. You will be the direct point of contact with our customers to problem solve issues in a timely manner, address concerns and capture feedback on products and services to help drive continuous improvement. The Specialist is also responsible for managing a clientâs day-to-day needs and helping to maximize profit while negotiating renewal contracts and upsell our customer based off available products and services.  This position requires excellent communication, and organization skills, time management, and strong attention to detail.  This role reports directly to the Manager, Partnerships.  Responsibilities include but are not limited to: 
  • Oversee clientâs day to day management 
    • Import New Inventory Requests 
    • Ensure inventory is mapped and showing on marketplaces to be sold
    • Address inventory and pricing questions
  • Ensure Customer Satisfaction through proactive client outreach 
    • Understand the clientâs needs and business model and work cross functionally with the product and support team to resolve customer issues in a timely manner 
    • Effectively communicate changes and updates within the industry that may affect their account 
    • Ensure all client records are up to date in CRM
  • Increase revenue through upselling and client renewal 
    • Identify opportunities to upsell customers on different product or services that meet their needs 
    • Identify âAt Riskâ accounts and work with management to address possible attrition. 
    • Prepare and negotiate customer renewal contracts 
 Skills and Qualifications  
  • Vast knowledge of the ticketing industry both primary and secondary
  • Knowledge of industry best practices and emerging trends in B2B 
  • Excellent communication and interpersonal abilities.
  • Must have outstanding work ethic and strong attention to detail
  • Proficient in a CRM System 
  • Must be able to take initiative and be proactive
  • Excellent problem-solving capacity
  • Proficiency in Microsoft Office: Outlook, Excel, Power Point, Word is required
  • Must be able to prioritize workload to manage time and tasks 
  • Must be able to work collaboratively â be a team player

  • IT Specialist

    3 weeks ago

    Boca Raton, United States Insite Managed Solutions Full time

    *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Curious? Come Collaborate with Us and Deliver Excellence!Full-Time, In Office 951 Yamato Road, Boca Raton, FL 33487, Suite 160Why Insite you ask? 401k, PTO, and benefits (health, vision, dental, short/long...

  • Automotive Service Guest Specialist

    3 days ago

    Boca Raton, Florida, United States Tire Choice Auto Service Centers Full time

    Exciting Role at Tire Choice Auto Service CentersWe are looking for a Customer Engagement Specialist to enhance our team at Tire Choice Auto Service Centers. This position is vital for delivering exceptional service to our customers while promoting automotive repair services and tire sales. As a Customer Engagement Specialist, your primary responsibilities...

  • Managed Service Specialist

    4 weeks ago

    Boca Raton, Florida, United States teamworkonline Full time

    Who We Are Logitix is the industry leader in the sports and live event ticketing space. We provide our partners with unmatched pricing and inventory strategies, a tailored data and analytics platform, and proprietary technology and tools to maximize revenue yield while broadening distribution.Logitix's team of executives includes seasoned primary and...

  • Information Technology Specialist

    1 week ago

    Boca Raton, Florida, United States Insite Managed Solutions Full time

    *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Are you ready to make an impact? Come Collaborate with Us and Deliver ExcellencePosition Type: Full-Time, In OfficeWhy choose Insite Managed Solutions? We offer a comprehensive benefits package including...

  • Laundry Service Specialist

    1 week ago

    Boca Raton, Florida, United States Schulte Companies Full time

    Schulte Companies - As a Laundry Service Specialist, your responsibilities will include:Collecting soiled linens from the housekeeping department.Sorting linens by category and applying pre-treatment for stains.Ensuring that all linens are thoroughly washed and dried according to standards.Folding and organizing clean linens onto designated carts.Carrying...

  • Automotive Guest Service Representative

    1 week ago

    Boca Raton, Florida, United States Tire Choice Auto Service Centers Full time

    Exciting Role at Tire Choice Auto Service CentersWe are looking for a dedicated Guest Sales Specialist to enhance our team at Tire Choice Auto Service Centers. This position is vital for delivering exceptional service to our customers while promoting automotive repair services and tire sales. As a Guest Sales Specialist, your primary duties will include...

  • Sales and Service Specialist

    1 week ago

    Boca Raton, Florida, United States LVMH Full time

    Position Overview:As a Sales and Service Specialist, you will play a vital role in delivering an outstanding shopping experience for our clientele. Your responsibilities will encompass a variety of sales and service initiatives, including managing events, coordinating classes, and overseeing loyalty programs.Key Responsibilities:Enhancing Customer...

  • Automotive Guest Service Representative

    3 days ago

    Boca Raton, Florida, United States Tire Choice Auto Service Centers Full time

    Exciting Role at Tire Choice Auto Service CentersWe are looking for a dedicated Guest Sales Specialist to enhance our customer experience at Tire Choice Auto Service Centers. This position is vital for delivering exceptional service to our clients while promoting our automotive repair services and tire offerings. As a Guest Sales Specialist, your primary...

  • Healthcare Customer Service Specialist

    1 week ago

    Boca Raton, Florida, United States RAYUS Radiology Full time

    Join RAYUS Radiology as a Healthcare Customer Service Specialist RAYUS Radiology is dedicated to transforming the field of radiology, making it an essential component in diagnosis and treatment. We are currently seeking a Healthcare Customer Service Specialist to enhance our team. This role is pivotal in delivering exceptional patient-focused services,...

  • Service Excellence Specialist

    3 days ago

    Boca Raton, Florida, United States Material Bank Full time

    Customer Service Specialistat Material Bank--Material Bank stands as the premier material marketplace for the Architecture and Design sector, offering an unparalleled method to initiate and oversee design projects. We connect design professionals with a multitude of leading manufacturers, enhancing brand discovery, representative engagement, and material...

  • Client Services Specialist

    3 months ago

    Boca Raton, United States BlueTeam Full time

    Job DescriptionJob DescriptionClient Services Specialist - Private Sector - BlueTeam***This position is onsite in Boca Raton, FL***We are…BlueTeam is a U.S. based service provider specializing in commercial restoration, construction and roofing — both domestic and international — and our clients are the world’s premier commercial portfolio owners...

  • HVAC Service Specialist

    1 week ago

    Boca Raton, Florida, United States Direct Cooling Llc Full time

    Position OverviewWe are in search of a qualified and proficient HVAC Service Specialist to enhance our operations at Direct Cooling Llc.Key ResponsibilitiesAs an HVAC Service Specialist, your primary duties will include:Installing, maintaining, and repairing heating and cooling systems in both residential and commercial environments.Building and nurturing...

  • Healthcare Customer Service Specialist

    1 week ago

    Boca Raton, Florida, United States RAYUS Radiology Full time

    RAYUS Radiology is seeking a dedicated Healthcare Customer Service Specialist to enhance our team. We are committed to transforming the radiology experience, making it an essential step in diagnosis and treatment. Join us in our mission to provide exceptional service. As a Healthcare Customer Service Specialist, you will play a vital role in delivering...

  • Customer Service Specialist

    3 months ago

    Boca Raton, United States Material Bank Full time

    **Customer Service Specialist** at Material Bank Boca Raton *or the 'About Material Bank' section below.* -- Material Bank is the world's largest material marketplace for the Architecture and Design industry, providing the fastest and most powerful way to start and manage a design project. Material Bank connects design professionals to hundreds of leading...

  • Automotive Paint Specialist

    1 week ago

    Boca Raton, Florida, United States European Auto Service Centre, INC Full time

    Position Overview:European Auto Service Centre, INC is seeking an experienced Automotive Paint Specialist to join our high-end auto body shop. This role requires a skilled technician who is dedicated to delivering exceptional quality in vehicle painting and refinishing.Key Responsibilities:Perform high-quality painting and color tinting on various...

  • Office Coordinator and Reception Specialist

    1 week ago

    Boca Raton, Florida, United States Trusted Home Care Service Full time

    Job OverviewWe are looking for an Office Coordinator and Reception Specialist to support our operations. This role involves performing essential clerical and administrative tasks to enhance the efficiency of our organization.Key Responsibilities:Prepare written communications and organize formal documentation for consultationsManage and coordinate...

  • Client Support Specialist for Tax Services

    1 week ago

    Boca Raton, Florida, United States My Tax Agency LLC Full time

    Job OverviewWe are seeking a dedicated Client Support Specialist to assist our Tax Professionals in providing exceptional service to our clients. This role involves engaging with clients regarding Tax Preparation, IRS inquiries, data entry, and more.Compensation:$600 - $1000 per weekEmployment Type:Full-timePositions Available:2Qualifications:US work...

  • Insurance Sales and Service Specialist

    5 days ago

    Boca Raton, Florida, United States American Advocate Services Full time

    American Advocate Services is seeking a detail-oriented Insurance / Customer Service Specialist to join our team. The ideal candidate will possess a strong background in sales, customer service, and benefits administration. The Insurance Specialist will be responsible for assisting clients with insurance sales, providing exceptional service, and offering...

  • Business Service Specialist

    3 months ago

    Boca Raton, United States Newtek One Full time

    NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products...

  • Business Service Specialist

    2 months ago

    Boca Raton, United States Newtek One Full time

    NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products...