Current jobs related to Customer Support - Freeport - Splitwise
-
Customer Support
2 months ago
Freeport, Maine, United States Splitwise Full timeApply nowSplitwise is looking to grow our customer support team in our Providence, RI office (preferred) or remotely anywhere in the USA. The primary responsibility of this job is to make sure we continue to deliver outstanding customer support even during periods of peak activity on Splitwise. Splitwise takes customer support very seriously. Despite being a...
-
Customer Service Representative
3 months ago
Freeport, United States Pride Now Full timeJob DescriptionJob DescriptionPrideNow is looking for a Customer Service Representative for one of our clients in Freeport, NY.Job Title: Customer Service RepresentativePay: $20.00-$23.00/hr.ResponsibilitiesTyping in details of vendor interactions into our system, and other systems as well.Follow communication procedures, guidelines and policies.Must having...
-
Technical Support Engineer
3 days ago
Freeport, Illinois, United States Jobot Full timePosition: IT SaaS Support Engineering TechnicianCompany Overview:Jobot is a prominent global manufacturing firm seeking a proficient Engineering Technician to enhance our vibrant IT SaaS support division. This position presents a remarkable opportunity for individuals who are dedicated to delivering exceptional customer service and technical...
-
Technical Support Engineer
1 week ago
Freeport, Illinois, United States Jobot Full timePosition: IT SaaS Support Engineering TechnicianCompany Overview:Jobot is a prominent global manufacturing organization seeking a talented Engineering Technician to enhance our innovative IT SaaS support division. This position presents a unique opportunity for individuals who are dedicated to providing outstanding customer service and technical...
-
Technical Support Engineer
3 days ago
Freeport, Illinois, United States Jobot Full timeJob Title: IT SaaS Support Engineering TechnicianAbout the Company:Jobot is a prominent global manufacturing firm seeking a proficient Engineering Technician to enhance our innovative IT SaaS support division. This position presents a remarkable opportunity for individuals who are dedicated to delivering exceptional customer service and technical...
-
Client Support Specialist
1 week ago
Freeport, New York, United States PIN Full timeClient Support Specialist Position Overview: We are seeking a dedicated individual to join our team as a Client Support Specialist. This role involves providing assistance and support to clients in a professional environment. The position may require acquiring knowledge about specific procedures and materials relevant to our industry.Key Responsibilities:...
-
Customer Service Specialist
3 weeks ago
Freeport, United States Kennebec Savings Bank Full timePOSITION SUMMARY: Develop new and existing customer relationships and deepen those relationships by providing the best deposit solutions for our customers. Provide a superior level of customer service that promotes the sales and service culture of the bank. Take individual responsibility for developing new business, referrals, and retention of account...
-
Technical Support Engineer
3 days ago
Freeport, Illinois, United States Jobot Full timePosition: IT SaaS Support Engineering TechnicianCompany Overview:Jobot is a prominent global manufacturing firm seeking a talented Engineering Technician to enhance our innovative IT SaaS support division. This position presents a remarkable opportunity for individuals who are dedicated to delivering exceptional customer service and technical...
-
Engineering Technician- IT
5 months ago
Freeport, United States Seaga Full timeThe Engineering Technician will support our growth in the dispensing/reporting SaaS platform to support our customer experience. The right Candidate will be able to work with onboarding new customers, servicing current customers, testing new software releases, as well as providing input for future designs and solutions. Job Responsibilities for this position...
-
Engineering Technician- IT
5 months ago
Freeport, United States Seaga Full timeThe Engineering Technician will support our growth in the dispensing/reporting SaaS platform to support our customer experience. The right Candidate will be able to work with onboarding new customers, servicing current customers, testing new software releases, as well as providing input for future designs and solutions. Job Responsibilities for this position...
-
Customer Service Specialist
2 months ago
Freeport, United States Kennebec Savings Bank Full timePOSITION SUMMARY: Develop new and existing customer relationships and deepen those relationships by providing the best deposit solutions for or customers. Provide a superior level of customer service that promotes the sales and service culture of the bank. Take individual responsibility for developing new business, referrals and retention of account...
-
Customer Service Specialist
4 weeks ago
Freeport, United States Kennebec Savings Bank Full timeJob DescriptionJob DescriptionDescription:POSITION SUMMARY: Develop new and existing customer relationships and deepen those relationships by providing the best deposit solutions for or customers. Provide a superior level of customer service that promotes the sales and service culture of the bank. Take individual responsibility for developing new business,...
-
Customer Service Representative
3 hours ago
Freeport, Maine, United States Domino's Franchise Full timeJob DescriptionJob Summary:We are seeking a highly motivated and customer-focused Delivery Driver to join our team at Domino's Franchise. As a Delivery Driver, you will be responsible for delivering pizzas and other menu items to customers in a timely and efficient manner.Key Responsibilities:Deliver pizzas and other menu items to customers in a timely and...
-
IT Support Specialist
1 week ago
Freeport, Maine, United States Clear Mountain Bank Full timeAbout Clear Mountain Bank:Clear Mountain Bank is a local community bank dedicated to integrity, value, service, and community. With over 130 years of history, we prioritize our team and the communities we serve. Our commitment to excellence and innovation distinguishes us, fostering a team culture rooted in passion and integrity.Position: Full-Time...
-
IT Support Specialist
1 week ago
Freeport, Maine, United States Clear Mountain Bank Full timeAbout Clear Mountain Bank:Clear Mountain Bank is a local community bank dedicated to integrity, value, service, and community. With a rich history spanning over 130 years, we prioritize our team and the communities we serve. Our commitment to excellence and innovation distinguishes us, fostering a team culture grounded in passion and integrity.Position:...
-
Client Support Specialist
1 week ago
Freeport, Maine, United States Pride Now Full timeJob Title:Customer Service RepresentativeSalary Range:$20.00-$23.00 per hourKey Responsibilities:Provide exceptional support to clients across various channelsCollaborate with colleagues to generate innovative solutionsConduct thorough research to guarantee information accuracyEdit and refine communications prior to disseminationAdhere to deadlines while...
-
Sales Support Specialist
1 week ago
Freeport, Illinois, United States Hughes Resources Inc. Full timePosition Overview:Our client is seeking a dedicated Sales Operations/Administrative Specialist to provide essential support to their sales and operational teams. This role is vital in streamlining the sales process and ensuring efficient operations.Key Responsibilities:Manage and process sales orders through various channels.Verify order accuracy and...
-
Insurance Support Representative
1 week ago
Freeport, Maine, United States Catrina Milliman - State Farm Agent Full timeJoin Our Team as a Customer Service RepresentativeBe a vital part of our mission to assist and support our clients in their insurance needs.Position OverviewWe are looking for a dedicated professional to become a key member of our team in the role of Customer Service Representative. This position is ideal for an enthusiastic individual who is passionate...
-
Sales Support Specialist
1 week ago
Freeport, Illinois, United States Hughes Resources Inc. Full timePosition Overview:Our client is seeking a dedicated Sales Administration Specialist to provide essential clerical and organizational support to their sales, accounting, and operations teams. This role is vital in streamlining the sales process within the organization.Key Responsibilities:Process sales orders through various channels.Verify order accuracy and...
-
Sales Support Specialist
1 week ago
Freeport, Illinois, United States Hughes Resources Inc. Full timePosition Overview:Our client is seeking a dedicated Sales Operations/Administrative Specialist to provide essential clerical and organizational support to the sales, accounting, and operations teams. This role is vital in streamlining the sales process within the organization.Key Responsibilities:Manage sales orders through various channels including email...
![Splitwise](https://media.trabajo.org/img/noimg.jpg)
Customer Support
2 months ago
Apply now
Splitwise is looking to grow our customer support team in our Providence, RI office (preferred) or remotely anywhere in the USA. The primary responsibility of this job is to make sure we continue to deliver outstanding customer support even during periods of peak activity on Splitwise.
Splitwise takes customer support very seriously. Despite being a free product with millions of customers, we target 1-business day response times and help our customers in-depth with their most challenging questions, such as checking a customer's math for them if they are confused by our software's interface. We do this to develop a good reputation and continue to learn from customers, so we can build the best possible product. All members of our team do some customer support as part of their training, as well as our business operations team. Senior engineers and product leaders are involved with customer support escalations regularly.
As for the work itself, Splitwise support is typically email or ticket-based and can be answered asynchronously (we do very little phone and chat support presently). Splitwise is highly focused on providing holistically excellent support for our customers, and encourages people doing customer support to think through the problems they see, take time on challenging cases, and do our best to diagnose issues and underlying problems.
Customer support at Splitwise requires empathy, patience, and excellent writing and analytical skills. Energy and enthusiasm for the internet, software products and the ability to learn on the job will also be very helpful. This job currently reports to the Business Operations Manager, Sarah and you'll work closely alongside the business operations team.
We're currently a small team and you can make a huge difference.
What you'll actually do at Splitwise:
• Respond to customer emails, tickets, and feature requests
• Help categorize common support issues and surface trends to the rest of the team
• Collaborate and coordinate with the product and operations teams to respond to user feedback and improve our popular app
Things about you:
• You are curious, energetic, empathetic, thoughtful, and analytical. You find work engaging and learn quickly from experience.
• You have a strong sense of responsibility and ownership over doing your best work. You take initiative on your own and have good organizational skills.
• You have very strong English communication skills. You write excellent business emails that are clear, helpful, and concise. You are a good listener and reader, and think critically about what might be behind someone's questions.
• You have product intuitions for what may confuse users, and how software can be improved.
• Valued but not required: past customer service experience, a passion for technology, experience with quality assurance or testing, fluency in a language other than English, a related academic degree, knowledge of Splitwise's product.
Things you'll learn:
• How to work with software operations tools and technical colleagues to fix software problems and support building new features
• How to identify customer problems through analysis, intuition, testing, and qualitative research
• How to work with customers to deliver a delightful customer interaction
• How a small, transparent, customer-focused startup operates
Application Guidelines:
Please include an attached resume and concise (1-4 sentences) answers to the following questions in your application email:
• Splitwise is based in Providence, and is hiring locally at our Providence HQ, in major US cities like New York, Los Angeles, and the SF Bay Area, as well as remotely around the country (we are happy to relocate interested candidates). Which location are you interested in, or are you interested in working remotely?
• What interests you about working for Splitwise specifically?
• This position will require you to do a fair amount of written customer support, and some portions of the interview process will ask you to write sample replies to typical customer support tickets. You may want to review how Splitwise's consumer product works before interviewing (it's free). Is this something you are comfortable with?
• Briefly describe a time you had a difficult customer support interaction. What would you have done differently if you were the customer support representative?
Splitwise is an equal opportunity employer that cares deeply about diversity in tech, and we strongly encourage candidates from all backgrounds to apply. We want to build a team at Splitwise that reflects the diversity of customers that we serve, and we hope that team includes you Join us in our mission to reduce the stress that money places on relationships, and help millions of friends and families around the world.
Benefits:
• Competitive salary
• Equity/stock options
• Top-tier health care (covered 100% for you, 50% for dependents)
• 4-6 weeks of vacation per year
• 12+ weeks of parental leave (either parent, or adoption)
• 401k with match
• Flexible hours (generally 10am-5pm ET)
• Free parking or transit benefits
• Sponsored tickets to industry conferences
• Choice of work laptop and desk
• Paid team meals when in office
• Relocation benefits
• Dental and vision plans available
Interested? Contact us at . @splitwise. com.
Associated topics: deskside, desktop, help, help desk, information technology, patient, technical support specialist, technician i, technician iii, technology