IT Support Specialist
2 weeks ago
Clear Mountain Bank is a local community bank dedicated to integrity, value, service, and community. With a rich history spanning over 130 years, we prioritize our team and the communities we serve. Our commitment to excellence and innovation distinguishes us, fostering a team culture grounded in passion and integrity.
Position: Full-Time Information Technology Technician
Role Overview:
We are seeking a Full-Time Information Technology Technician to be a vital part of our organization. In this role, you will provide essential tier 1 Help Desk support, ensuring the smooth operation of all systems managed by our bank. Your responsibilities will include both remote and onsite troubleshooting, addressing escalated issues for external clients, and actively contributing to the deployment and maintenance of IT systems. Your adept problem-solving abilities and dedication to customer satisfaction will be crucial in upholding our bank's technological framework.
Key Responsibilities:
- Serve as the primary contact for tier 1 Help Desk support
- Conduct remote and onsite troubleshooting
- Address escalated issues for external clients, particularly in online banking
- Deploy, monitor, patch, and maintain IT systems
- College diploma or university degree in Computer Science or Information Technology, or equivalent professional experience
- Strong technical knowledge of computer hardware and software
- Practical experience in hardware and software troubleshooting
- Willingness to participate in on-call rotating Saturday shifts and occasional evenings/weekends
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