NVOCC General Manager

2 weeks ago

Lowell, United States Watco Companies, Inc. Full time
This position will have competitive salary with bonus opportunities.

The General Manager of Watco Logistics will be responsible for freight forwarding for non-vessel owning common carriers (NVOCC). It will be critical for this leader to develop a sales culture to drive growth that are demanded by customers, complementary to existing Watco competencies, and offer above average revenue and profit growth rates. This position has broad responsibilities such as improvement of standard operating practices for the NVOCC, freight forwarding, indirect air carrier business, and development of the International Supply Chain services with current and new customers. The General Manager position represents a leadership role within the Company.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDING THE FOLLOWING (OTHER DUTIES MAY BE ASSIGNED)

  • Ensure Watco Logistics operating procedures and protocol are adhered to
  • Identify and manage new and existing customers
  • Oversee daily operations inclusive of sales and sales forecasting
  • Develop the operational, budgeting, and forecasting plans
  • Ensure a balanced investment approach between business development and operations
  • Oversee the billing process and assist with rate and service negotiations
  • Develop or review detailed financial plans, profit and loss income statement and adherence to the EBITDA plan
  • Work with other Watco operating units to develop joint approaches to customer development and growth
  • Deliver cost effective solutions that always keeps the long-term interest of the customer as the priority
  • Create a high-performance team atmosphere that fosters innovation, high productivity, and low turnover
  • Set and monitor team performance to ensure annual goals and objectives are achieved
  • Effectively supervise and manage direct reports by providing team leadership and motivation
  • Evaluate and communicate team member performance levels through formal and informal procedures including regular leadership and management meetings, 1:1 meetings to provide leadership development, and a forum for communication to ensure coordination and collaboration in meeting individual and organization goals
  • Ensure annual team member performance reviews are conducted in a timely and effective manner
  • Evaluate performance of team members for compliance with established policies and objectives of the organization and contributions in attaining objectives
  • Develop high functioning teams by focusing on service, team morale, teamwork, and a positive culture


QUALIFICATIONS/SKILLS & ABILITIES

  • A 4-year college degree in a relevant field; or commensurate industry experience
  • Transportation or supply chain related experience preferred
  • Business development, personal training, sales knowledge, and highway service knowledge recommended
  • Demonstrable business development, operations, and sales successes recommended
  • Record of business acumen improving the financial results for business recommended
  • Preferred experience managing a profit center
  • Apply knowledge of organization, communication, conflict resolution, project, personal management, and time management skills
  • Use basic computer skills - Microsoft Excel, Word, PowerPoint, 10 Key, and Data Entry
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to provide oral and written reports, business correspondence, and effective presentation of information to customers, team members, and managers
  • Capable of working independently and making decisions with limited supervision
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Registry Monitoring Insurance Services (RMIS) skills preferred
  • Transportation Management System (TMS) skills preferred
  • Develop, supervise, provide team leadership, and motivation to the team


WORK ENVIRONMENT

Work is performed primarily in a standard office environment with team member and supplier contact. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS & PHYSICAL DEMANDS

  • Sit, stand, walk, and reach with arms - Completion of paperwork, long consecutive hours of typing and using the computer
  • Talk daily to customers, team members, vendors, etc.
  • Ability to hear what the team members communicate
  • The incumbent must occasionally lift and/or move up to 25 pounds.
  • Ability to travel approximately 25% of the time


The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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