Front Office Manager

3 weeks ago

Nashville, United States Hutton Hotel Full time
What's in it for you…
  • Benefits starting Day 1.
  • Paid time off and holiday pay incentives. 
  • 401(k) available for all associates.
  • Complimentary parking and associate meals.
  • Promotion opportunities. About this job…

    The Front Office Manager leads the hotel’s front desk and guest services team.  Front Office Managers must be strong problem-solvers with an unwavering focus on guest satisfaction throughout the hospitality experience.  As the team leader, Front Office Managers must ensure adequate staffing, promote hotel brand standards, train and coach team members, and model expected behavior.  The primary responsibilities of a Front Office Manager include attracting and retaining top talent on the guest services team, resolving guest challenges, modeling and executing hotel brand service standards, exceeding guest expectations, and maintaining excellent communication with guests, team members, supervisors, and other hotel department teams.What you’ll be doing…

    • Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
    • Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
    • Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
    • Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
    • Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
    • Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guest's concerns.
    • Always maintain professionalism consistent with hotel brand and company expectations.
    • Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
    • Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
    • If applicable, maintain the balance and security of the house bank and accurately log all transactions. Success factors…Experience & Education: 
      • 2+ years of customer service experience, preferably in Hospitality or related industry.
      • High School diploma or equivalency education certificate required. Communication:
        • Excellent verbal and written communication skills.
        • Must be able to speak, read, and write in primary language used in the workplace.
        • Physical:
        • 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday.
        • Lift, lower, and maneuver up to 30 pounds occasionally. About First Hospitality…

          Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

          First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.

          Equal Opportunity Employer.

          Source: Hospitality Online

  • Front Office Manager

    1 month ago

    Nashville, United States Avid Hotel Nashville Airport Full time

    Job DescriptionJob DescriptionJob DescriptionFront Office/Operations ManagerReports To: Hotel General ManagerRequirements:High School diploma or higher level education preferred3 years Hotel front office experience with a minimum of 1 year at the supervisory level.Must be able and willing work the evening shiftIHG brand experience preferred but not...

  • Front Office Manager

    3 weeks ago

    Nashville, United States Avid Hotel Nashville Airport Full time $45,000

    Job DescriptionJob DescriptionJob DescriptionFront Office/Operations ManagerReports To: Hotel General ManagerRequirements:High School diploma or higher level education preferred3 years Hotel front office experience with a minimum of 1 year at the supervisory level.Must be able and willing work the evening shift.IHG brand experience preferred but not...

  • Front Office Manager

    10 hours ago

    Nashville, United States Marriott Full time

    Additional Information Bonus EligibleJob Number 24161034Job Category Rooms & Guest Services OperationsLocation Nashville Vanderbilt Shared RI, 1801 Hayes Street, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Bonus Eligible   Responsible for all front office...

  • Front Office Manager

    4 days ago

    Nashville, United States Marriott Full time

    Additional Information Bonus EligibleJob Number 24161034Job Category Rooms & Guest Services OperationsLocation Nashville Vanderbilt Shared RI, 1801 Hayes Street, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Bonus Eligible   Responsible for all front office...

  • Front Office Manager

    3 days ago

    Nashville, United States Marriott International Full time

    Additional Information Bonus EligibleJob Number 24161034Job Category Rooms & Guest Services OperationsLocation Nashville Vanderbilt Shared RI, 1801 Hayes Street, Nashville, Tennessee, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY Bonus Eligible Responsible for all front office functions and...

  • Front Office Operations Manager

    7 days ago

    Nashville, Tennessee, United States Pacific Dental Services Full time

    Job SummaryPacific Dental Services is seeking a highly skilled and experienced Regional Front Office Manager to join our team. As a key member of our organization, you will be responsible for leading and managing the front office staff for the assigned region.Key ResponsibilitiesLeadership and DevelopmentProvide effective leadership, coaching, and mentoring...

  • Front Office Operations Manager

    7 days ago

    Nashville, Tennessee, United States Dream Nashville Full time

    Job Summary:The Front Office Operations Manager at Dream Nashville is responsible for overseeing the entire Front Office, Reservations, Bell Services, Concierge, and Guest Services departments to ensure compliance with quality standards and consistent application of policies and procedures.This role manages the day-to-day operation of the Front Office,...

  • Front Office Manager

    3 weeks ago

    Nashville, United States Hayes Street Hotel Full time

    Are you a passionate, energetic leader that impressing guests comes naturally?  Are you are an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment?  If this sounds like you, consider this exciting opportunity!As Front Office Manager, you will lead our dynamic TEAM providing...

  • Front Office Manager

    17 hours ago

    Nashville, Tennessee, United States Four Seasons Hotels Limited Full time

    About Four Seasons:We are a luxury hospitality company that strives to deliver exceptional experiences for our guests, residents, and partners. Our team members around the world are committed to providing genuine heart and luxury service.About the Role:We are seeking a highly skilled and experienced Front Office Manager to join our team at Four Seasons Hotel...

  • Assistant Front Office Manager

    3 weeks ago

    Nashville, United States Hutton Hotel Full time

    What's in it for you… Benefits starting Day 1.  Competitive compensation package. Paid time off and holiday pay incentives. Promotional opportunities. 401(k) available for all associates. About this job…The Assistant Front Office Manager assists with leading the hotel’s front desk and guest services team. Assistant Front Office Managers must be a...

  • Assistant Front Office Manager

    4 weeks ago

    Nashville, Tennessee, United States Hutton Hotel Full time

    What's in it for you...Benefits starting Day 1. Competitive compensation package.Paid time off and holiday pay incentives.Promotional opportunities.401(k) available for all associates.About this job... The Assistant Front Office Manager assists with leading the hotel's front desk and guest services team. Assistant Front Office Managers must be a strong...

  • Assistant Front Office Manager

    3 weeks ago

    Nashville, United States Marriott International Full time

    Job Number 24148319Job Category Rooms & Guest Services OperationsLocation Renaissance Nashville Hotel, 611 Commerce Street, Nashville, Tennessee, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a...

  • Front Office Director

    9 hours ago

    Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott International Inc. As a Front Office Manager, you will be responsible for leading the front office team and ensuring that all front office functions are executed to the highest standards.Key ResponsibilitiesLeading the Front Office Team: Utilize your...

  • Front Office Manager

    7 days ago

    Nashville, Tennessee, United States Cambria Hotel Nashville Downtown Full time

    About UsCambria Hotel Nashville Downtown is a dynamic and growing company that values its employees and is committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our...

  • Assistant Front Office Manager

    7 days ago

    Nashville, Tennessee, United States Pyramid Global Hospitality Full time

    About the RoleWe are seeking a highly motivated and experienced Front Office Team Lead to join our team at Pyramid Global Hospitality. As a key member of our Front Office team, you will be responsible for ensuring the seamless and efficient movement of guests in and out of our hotel, while providing exceptional levels of service throughout their stay.Key...

  • Front Office Manager

    2 months ago

    Nashville, United States Nashville Skyline Full time

    Job DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceEmployee discountsFlexible scheduleHealth insuranceOpportunity for advancementPaid time offParental leaveVision insuranceEXAMPLE OF DUTIES:ESSENTIAL FUNCTIONS Encourages a team spirit amongst staff members with leadership and guidance. Communicates effectively both verbal and in...

  • Front Office Operations Supervisor

    7 days ago

    Nashville, Tennessee, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Supervisor to join our team at Omni Hotels. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our front desk, managing staff, and providing exceptional guest service.Key ResponsibilitiesFront Office Operations: Oversee the...

  • Front Office Manager

    4 hours ago

    Nashville, TN, United States Marriott Full time

    Additional Information Bonus EligibleJob Number 24161034Job Category Rooms & Guest Services OperationsLocation Nashville Vanderbilt Shared RI, 1801 Hayes Street, Nashville, Tennessee, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Bonus Eligible   Responsible for all front office...

  • Front Office Manager

    10 hours ago

    Nashville, Tennessee, United States Dimension Hospitality Full time

    Job SummaryDimension Hospitality is seeking a highly skilled and experienced Front Office Manager to oversee the daily operations of our hotel's front desk and guest services department. As a key member of our management team, you will be responsible for ensuring exceptional guest experiences, managing staff performance, and driving revenue growth.Key...

  • Front Office Supervisor

    3 weeks ago

    Nashville, United States Hutton Hotel Full time

    What’s in it for you… Benefits on Day 1. Paid time off available from DAY 1. Holiday pay available from DAY 1. 401(k) enrollment after 30 days. Complimentary parking and associate meals. Promotional opportunities. The impact you’ll make…The Front Desk Supervisor is part of the management structure of the Front Office.  He or she will aid the other...