Current jobs related to Front Office Manager - Nashville - Avid Hotel Nashville Airport

  • Front Office Manager

    2 months ago

    Nashville, Tennessee, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Administrator to join our team at Residence Inn by Marriott. As a key member of our operations team, you will be responsible for leading our front office functions and staff, ensuring exceptional guest service and maximizing financial performance.Key ResponsibilitiesLead and manage front...

  • Front Office Manager

    4 weeks ago

    Nashville, Tennessee, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Omni Hotels. As a key member of our hotel operations team, you will be responsible for ensuring the highest level of guest satisfaction and associate development.Key ResponsibilitiesGuest Services: Ensure that all arriving and departing guests are treated with...

  • Front Office Manager

    1 month ago

    Nashville, Tennessee, United States Cambria Hotel Nashville Downtown Full time

    About UsCambria Hotel Nashville Downtown is a dynamic and growing company that values its employees and is committed to creating a supportive and inclusive work environment. We are dedicated to fostering diversity, growth, development, and wellbeing, and our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Office Manager Position

    1 month ago

    Nashville, Tennessee, United States Marriott Full time

    Job SummaryMarriott International is seeking a highly skilled and experienced Front Office Manager to join our team at Residence Inn by Marriott. As a Front Office Manager, you will be responsible for leading the front office team and ensuring exceptional guest service and satisfaction.Key ResponsibilitiesLead and manage the front office team to deliver...

  • Front Office Manager

    1 month ago

    Nashville, Tennessee, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Residence Inn by Marriott. As a key member of our operations team, you will be responsible for leading the front desk and guest services teams to deliver exceptional customer experiences and drive business results.Key ResponsibilitiesLead and manage the front...

  • Assistant Front Office Manager

    2 days ago

    Nashville, United States Holston House Nashville Full time

    The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much...

  • Front Office Administrator

    2 months ago

    Nashville, United States Marriott Full time

    Additional Information Bonus Eligible Job Number 24161034 Job Category Rooms & Guest Services Operations Location Nashville Vanderbilt Shared RI, 1801 Hayes Street, Nashville, Tennessee, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Bonus Eligible Responsible for all front office functions...

  • Front Office Supervisor

    2 weeks ago

    Nashville, Tennessee, United States Marriott Full time

    Job SummaryAs a Front Office Supervisor at Marriott, you will be responsible for leading the front office team to deliver exceptional guest experiences and drive financial results. This role requires a strong leader who can motivate and develop team members to achieve their full potential.Key ResponsibilitiesLead and manage the front office team to achieve...

  • Front Office Operations Supervisor

    4 weeks ago

    Nashville, Tennessee, United States Omni Hotels Full time

    Position Overview:The Omni Hotels is renowned for its commitment to exceptional hospitality and service. As a vital part of our team, the Front Office Operations Supervisor plays a crucial role in ensuring the seamless functioning of our front office operations, which is essential for delivering outstanding guest experiences.Key Responsibilities:Oversee...

  • Front Office Supervisor

    4 weeks ago

    Nashville, Tennessee, United States Benchmark Hotel Preston Full time

    Front Office Supervisor OpportunityBenchmark Hotel Preston is seeking a highly motivated and customer-focused individual to join our Front Desk team as a Front Office Supervisor. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Provide...

  • Front Office Supervisor

    2 weeks ago

    Nashville, Tennessee, United States Benchmark Hotel Preston Full time

    Unlock Your Potential as a Front Office Supervisor at Benchmark Hotel PrestonBenchmark Hotel Preston is a world-class property that offers a unique blend of style, comfort, and warm Southern hospitality. We are seeking a highly motivated and experienced Front Office Supervisor to join our team.Your Role:Provide exceptional customer service by being engaging...

  • Front Office Coordinator

    2 weeks ago

    Nashville, Tennessee, United States Marriott Hotels Full time

    Unlock Your Potential at Marriott HotelsAre you ready to take your career to the next level? Marriott Hotels is seeking a talented and motivated individual to join our team as a Front Office Specialist.About the Role:As a Front Office Specialist, you will be responsible for providing exceptional customer service to our guests and supporting the front office...

  • Front Desk Manager

    1 month ago

    Nashville, Tennessee, United States Marriott International Inc Full time

    Job SummaryAs a Front Desk Manager at Marriott International Inc, you will play a crucial role in ensuring the smooth operation of our front office functions and supervising staff on a daily basis. Your primary responsibility will be to assist the Front Office Manager in administering front office areas, including Bell/Door Staff, Switchboard, and Guest...

  • Front Office Guide

    4 weeks ago

    Nashville, United States SH Hotels and Resorts Full time

    Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are...

  • Director of Front Office

    3 weeks ago

    Nashville, United States White Lodging Full time

    This role is located at the Nashville Marriott at Vanderbilt University! Bonus Eligible!SummaryWhite Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you...

  • Director of Front Office

    4 weeks ago

    Nashville, United States White Lodging Full time

    This role is located at the Nashville Marriott at Vanderbilt University! Bonus Eligible!SummaryWhite Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you...

  • Director of Front Office

    2 weeks ago

    nashville, United States White Lodging Full time

    This role is located at the Nashville Marriott at Vanderbilt University! Bonus Eligible!SummaryWhite Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you...

  • Front Desk Manager

    4 weeks ago

    Nashville, United States Marriott Full time

    Job Number 24137259 Job Category Rooms & Guest Services Operations Location The Inn at Opryland A Gaylord Hotel, 2401 Music Valley Drive, Nashville, Tennessee, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and...

  • Front Office Supervisor

    2 weeks ago

    Nashville, Tennessee, United States Benchmark Hotel Preston Full time

    Front Desk Supervisor OpportunityBenchmark Hotel Preston is seeking a highly motivated and customer-focused individual to join our Front Desk team as a Front Desk Supervisor. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, leading by example, and supporting the team in delivering a world-class...

  • Front Desk Manager

    2 weeks ago

    Nashville, Tennessee, United States Marriott Full time

    Job SummaryAs a Front Desk Manager at Marriott, you will play a crucial role in ensuring exceptional guest experiences and maximizing departmental financial performance. You will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis, focusing on maintaining high standards of customer service and...

Front Office Manager

3 months ago

Nashville, United States Avid Hotel Nashville Airport Full time
Job DescriptionJob Description
Job Description

Front Office/Operations Manager
Reports To: Hotel General Manager

Requirements:
  • High School diploma or higher level education preferred
  • 3 years Hotel front office experience with a minimum of 1 year at the supervisory level.
  • Must be able and willing work the evening shift
  • IHG brand experience preferred but not required.
General Responsibilities:
  • Directly supervise all front office personnel and ensure proper completion of all front office duties.
  • Direct and coordinate the activities of the front desk, reservations, guest services, laundry, breakfast, and telephone areas.
  • Ensure the proper appearance of the lobby and all public areas, including the complementary breakfast area.
  • Act as the Manager on Duty (MOD) when the General Manager is not available.
Primary Functions:
  • Revenue: Aggressively pursue the hotels revenue goals and effectively utilize yield management and revenue maximization tools. Constantly seek new ways to increase room revenue and occupancy.
  • Rates: Aggressively and effectively manage and continuously update rates on the web and all other distribution channels.
  • Guest Acquisition: Work closely with the sales team and capitalize on all revenue opportunities.
  • Profit: Effectively control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc., and seek and implement cost saving strategies.
  • Quality: Ensure that the hotel meets/exceeds Athena Hospitality Management and Brand standards for guest satisfaction.
  • Leadership: Motivate, coach and train Front office team Associates, set goals and hold team Associates accountable, and provide feedback, rewards, and recognition.
  • Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Athena Standard Operating Procedures.
Specific Responsibilities:
  • Send a daily end of the day activity and accomplishment email to the General Manager
  • Be proficient on the use of the property management system, and train front desk personnel on the system.
  • Have a good understanding of all of hotel operating procedures.
  • Enforce all existing and new policies and procedures with the front office and breakfast area staff.
  • Maintain proper staffing in all front office (including Laundry) areas
  • Prepare and post the front office (including laundry) and breakfast area staff work schedules in a timely fashion.
  • Conduct regular performance reviews of front office, laundry, and breakfast area staff.
  • Constantly monitor front office communications logs.
  • Monitor appearance of all front desk, laundry and breakfast area staff, to ensure they are following company uniform policy.
  • Conduct departmental meetings, and individual meetings as needed.
  • Supervise delegated responsibilities and follows up.
  • Be proficient on the use of all front office equipment such as credit card machine, copier and fax.
  • Exhibit good leadership skills.
  • Maintain all equipment, conduct an inventory on the last day of each accounting period, and maintain office and breakfast area supplies at par.
  • Inform the General Manager of any unique situations, or unusual developments in front office operations.
  • Handle guest complaints effectively.
  • Be willing and able to work any shift, including audit and fill in when other employees are not able to work their scheduled shift.
  • Complete weekly schedules for front office and breakfast area staff as per standard operating procedures.
  • Understand the Chart of Accounts in order to code the invoices for the Front Office and the breakfast area.
  • Process reservations by mail, telephone, fax and central reservation systems referrals.
  • Process reservations received from sales office and other hotel departments.
  • Have complete knowledge of room types and offered rate plans.
  • Open and close out discount rates on reservation systems when applicable.
  • Fully understand the hotels franchise policy on guaranteed reservations and no-shows.
  • Process cancellations and modifications to reservations.
  • Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
  • Properly maintain and carry out the Lost & Found Log and items.
Optimum Attributes:
  • Effective Communication skills
  • Pleasing personality
  • Good team player
  • Good listener
  • Well groomed and professional appearance.
  • Open with praise, discrete with criticism.
Disclaimer
This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

Job Type: Full-time

Salary: From $39,500.00 per year

Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • 401(k)
Schedule:
  • 8 hour shift
  • Day shift
  • Night shift
  • Weekends as needed
Experience:
  • Hotel Experience: 3 years (Preferred)
Work Location: In person