Dispatcher/Alarm Monitor

2 months ago

Denver, United States Constellis Full time

PAY RATE: $28.78/hr. + $4.41/hr. H&W

POSITION OVERVIEW:

Monitor Federal Protection Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

RESPONSIBILITIES:

Monitor Federal Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:

Communicating audio messages via radio and telephone

Coordinating law enforcement and public safety personnel activities

Transferring public safety information

Answering questions and updating client records

Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.

Log all calls in database including required details of each call

Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers

Operate multi-channel radio and telephone dispatch equipment

Access Federal, State, and local databases and maintain compliance regulations and procedures

Assist with quality review of events created by fellow dispatchers

Monitor alarms received and keep records based on unique accounts

Proficiently perform administrative tasks on desktop computer and notify management of any technological issues

Monitor in-house closed-circuit television (CCTV) cameras

Perform dispatching duties for other locations in the event of a failure

Assist in the training of dispatcher trainees

Routinely test alarms, communication systems, and other devices

QUALIFICATIONS:

US Citizenship Required

Candidates will need to undergo a background check

Valid drivers license and reliable transportation required

High School diploma or GED.

Ability to work under stress and to respond to emergency communications.

Excellent communication and phone skills.

Ability to handle filing and other administrative duties.

Existing dispatch or use of a multi-system phone system is preferred, but on-the-job training is provided in order to obtain knowledge of how a 24-hour emergency communication center operates; to gain familiarity with public safety functions and concerns; to learn of the public safety communications environment, demands, requirements and related laws, to include regulations and systems. 

Computer Skills -- Efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error.

Successful completion of Criticall testing is required prior to hire (provided by company)

Working Conditions and Physical Requirements:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.

Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.

Must meet all physical and psychological standards as required by the contract.

Local travel or participation in shift work may be requested. 

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