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Airport Emergency Dispatcher

3 months ago

Denver, United States City and County of Denver Full time

About Our Job

Are you an aviation enthusiast? Do you enjoy working in fast paced environments? Ready to make an impact dispatching first responders to emergency situations? Our Communications Center at DEN is dynamic and located at the 3rd busiest airport in the United States. In 2023 we handled over 220,000 phone calls and 7 million radio transmissions

Our Communications Center is the heartbeat of our operations.You'll be at the forefront of our operations, operating a multi-line phone system helping customers, and solving problems that developin the ever-changing dynamic environment of the Communications Center. You will be the first point of contact and lifeline between emergency calls and First Responders. Your ability to multitask while problem solving on the fly is crucial to effectively communicate and be “the calm” during emergency situations.

Remember that working in a 911 Communications Center is a vital role that directly impacts public safety. If you’re interested in this field, consider exploring this opportunityand gaining relevant experience 

What We Offer

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience. The starting alary range for this position is $30 to $35 per hour . We also offer generous for full-time employees which include but are not limited to: 

Competitive medical, dental and vision plans effective within 1 month of start date 

Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year 

Short-Term and Long-Term Disability 

Development & Career Growth Opportunities 

New hires are eligible for up to a $3,000hiring bonus

What You’ll Do

Denver International Airport (DEN) is hiring an Airport Emergency Dispatcher (AED) to join our Communications Center team. The AED job responsibilities encompass the following:

Call Taking

Obtains complete, accurate and appropriate information from calling party

Communicates effectively with various types of callers (emotionally upset, abusive, nuisance, non-English speaking, TDD, intoxicated, mentally unstable, speech-impaired, children, elderly)

Summarizes (in written form) incidents, descriptions and other information obtained from callers using clear, concise and appropriate language in an organized, complete and accurate manner

Providing Information

Determines what information, if any, should be provided to the public, other agencies, and the media

Explains departmental policies and procedures, and legal processes to the public, other agencies, and the media

Advises citizens of appropriate actions to take in various emergency and non-emergency calls for service

Dispatching

Determines appropriate personnel and resources to dispatch to incidents

Communicates effectively with field units, verbally and in written form (e.g., broadcasting, receiving, and exchanging information).

Directs and coordinates appropriate field unit response

Initiates and coordinates allied agency response, when appropriate

Monitors, coordinates, and accurately updates status information regarding field units and incidents

Using Resources and Equipment

Uses appropriate automated databases (e.g., vehicle, criminal history, driver license, wants and warrants, stolen property, gun, and various specialized data bases) and reference materials (codes, wanted lists, directories, manuals, etc.) to obtain or accurately update information

Use NCIC/CCIC to run clearances and provide return information to officers

Uses telephone system and related equipment, radio broadcasting equipment (Harris radio system), closed circuit television equipment, alarm monitoring system, and/or computer-aided dispatch (CAD) system properly when receiving and dispatching calls for service

About Everything Else

Job Profile

CA2810 Airport Emergency Dispatcher

To view the full job profile including position specifications, physical demands, and probationary period, click .

Position Type

Unlimited

Position Salary Range

$29.85 - $46.27

Starting Pay

$30 to $35 per hour

Agency

Denver International Airport

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